Manager of 6 full time Customer Service Representatives and 3 Inside Sales Representatives. I created and implemented the Inside Sales Role for Belwith Keeler 2 years ago. Lead the customer service and inside sales team to win the 2020 DPHA Customer Service of the Year. Provide metric on customer satisfaction and time management, manage stocking agreements, and forecast with customers. Maintain a good relationship with other departments, sales representatives and customers. Do employee evaluations, budget for the department, update policy's and procedures for customer service and sales team, growth and development with the team, Implement programs, and positions to help grow the department and the employees, work with Supply Chain department on inventory, Quality Control with product and customer concerns, work with Marketing to make sure customers are receiving the information and literature they need to be successful, created and implemented an Inside Sales team program, created and implemented a literature room for the company. Involved in helping create a case management modular for Customer Service department.Work closely with all departments to continually to improve our customer satisfaction.

Supervise 6 full time customer service representatives. Back up for Customer Service Manager, process credits, returns, provide reports on Word and Excel, OEM project manager, EDI processing, data entry, answer phones, time management, manage stocking agreements with customers, mailings, and work closely and maintain a good relationship with other departments,sales representatives and customers.