Debra Giddings Email & Phone Number

Burlington, Massachusetts, United States

Los Angeles, California, United States

• Lead, coach, and mentor a 100% remote team of (6) Regional Managers and a total US team of 80 Relocation Analysts that support the Global Mobility strategy for corporate clients relocating to the United States
• Execute corporate strategy via the design and implementation of operational project plans while balancing and sustaining productivity and service models to attain business goals and support 50% of the global business.
• Spearhead business expansion efforts while supporting a white glove client service model that resulted in 40% global revenue growth from 2021 to 2022
• Managed during periods of hyper-growth, expanding the US service team by (20) Analysts and (3) Managers within (6) months to support (9) newly launched markets in addition to the existing US footprint
• Cross collaborate with internal stakeholders, Fortune 100 and 500 clients, and third party service providers to increase product offerings, and expand customer relationships
• Promote and foster a culture of accountability, empowerment, performance, and teamwork to exceed business goals

Meridian, Idaho, United States

• Lead, coach, and mentor a global team of (300+) Client Success & Operations professionals in Europe, Asia, and the United States that supports the Online Brand Protection strategies for the world’s best-known brands.
• Spearhead global operations and service business strategies to ensure maximum efficiency of resources and strategic delivery of corporate objectives
• Implement “follow the sun” operational models leveraging cost beneficial locations, including China and Lithuania
• Execute KPIs and operational processes to ensure best-in-class client service model and positive client health scores and time to value
• Develop, implement, and launch client onboard strategies, including Standard Operating Procedures, Playbooks, and Customer Journey documentation
• Serve as key member on the Executive Leadership Team, reporting directly to the CEO/General Manager

Boston, Massachusetts, United States

• Develop, coach, and mentor (150+) Trademark Operations professionals across North America and Europe
• Orchestrate the Global Operations, Business Analyst and Content Teams supporting $120M in revenue via exceptional product execution and service delivery timeframes ranging from 4 hours to 3 days
• Cultivate year-over-year business profitability by closely managing operational metrics and staffing, and leveraging outsourcing and lower cost location alternatives
• Serve as the voice of the customer ensuring feedback is delivered in a constructive and feature-oriented manner to product and engineering teams
• Functioned as a key member of the Trademark Leadership team, presenting at Board Meetings, Town Halls, Industry Conferences and Corporate Sales Events

North Quincy, MA

• Responsible for the Trademark Division’s US Search Operations team and the $71M SaaS Product Platform as well as the Global Growth Trademark strategy in China, ANA, India, MAR and Latin America.
• Perform financial analysis, market research, drive partner relationships, and identify product needs and business development opportunities to inform custom product development
• Spearhead the global growth trademark strategy in APAC, EMEA and LATAM that resulted in 53% revenue generation within 12 months
• Manage Global Growth Strategy Sales Team via a dotted line, managing pipeline, pricing negotiations, sales strategies and participating in key client meetings to assist with the closing process
• Foster and develop relationships globally to cultivate a positive and inclusive environment

Quincy, Massachusetts, United States

Managed global team responsible for the processing and normalization of Intellectual Property content that supported the Trademark Clearance and Trademark Watch productsReviewed and renegotiated contracts, saving $500,000 within 1 year on a single contractRevised processes and reduced headcount by 5 FTEs within the first 12 months

Greater Boston Area

Functioned as an Independent Consultant providing marketing program and operational support to clients including, American Express, Fidelity Investments, Thomson CompuMark and Xerox. Partnered closely with client contacts to define business requirements and execute and manage operational programs. Identified operational areas of opportunity and recommended.

Greater Boston Area

Managed a staff of 5 project management and marketing professionals and budgets in excess of $800,00. Provided operational implementation support that aligned with the marketing and creative strategy provided by the Digitas Agency. Supported several Fortune 100 companies, such as AT&T, General Motors, American Express and others. Served as a key member of.