Technology professional with over two years experience as an Agile Coach and Scaled Agile Framework certified Agilist.

Agile Coach/Scrum Master and Lead for the transformation of the Home Loans organization to a Scaled Agile Framework (SAFe) model. Certified Agilist for the SAFe model. Trained and provided on-going support for 15 Agile teams which were not co-located. Trained Line of Business partners in the basics of Agile, with emphasis on explaining how the transformation of technology to Agile would change their interaction with technology partners and provide Business partners with an opportunity for more transparency into the process of delivering software solutions. Developed training materials for new Agile teams along with supplemental training to provide more details on specifics such as story writing, Scrum Master Responsibilities, etc.

Point of Contact for Line of Business partners to assist in the development of requirements and navigation within the technology organization to support their needs.Support of a 2 year effort to meet Mortgage Technology Dodd Frank requirements, resulting in on time delivery and no Severity 1 or Severity 2 defects. Developed a fast track process for small enhancements using a modified waterfall approach.

Facilitated a workgroup with representatives from all business units and IT support teams to develop an enterprise process to handle work in-take for IT requests resulting in significant business process reengineering and improved efficiency and analytical data.Prepared and provided budget oversight for multiple departments, totaling $225 million, with 900 internal resources and over 900 external on-shore and off-shore resources and achieved budget plan of 5% +/-.Represented organization at all Business Partner project and budget reviews to ensure accurate understanding of business needs and clear IT commitments. Established a PMO consisting of Project Managers located in multiple locations to ensure consistency and quality in project delivery.

Production, small enhancement and large project support for multiple applications on various platforms including Web, Client-Server and mainframe. Eliminated duplication of data and operational processes through the integration of the flexible spending account (FSA) and medical claims membership data. Increased the accuracy of the policy pricing and reduced the complexity of using the various underwriting models by delivering an integrated Rating and Actuarial Web based application. Managed a team of 4 direct reports with a staff of 50 associates and on-shore and off-shore contractors ensuring adherence to all corporate SDLC and SOX policies.

Established a global organization of 100 staff members in 15 cities worldwide specializing in support of the network business needs for multiple customers and internal IT support requirements. Reduced operating expenses by 8% each year by identifying efficiencies that included development and implementation of system tools, staff development and negotiation of improved vendor contracts. Provided application and operational support for customer billing, wireless support, remote access services, and facilitation of process development and re-engineering for the Network Services organization representing 17 major accounts worldwide (Aerospace, Manufacturing, Insurance, Mining, Government).Led the development of a new product offering which provided an improved cost allocation tool for customer’s network expenses meeting a strategic industry demand and providing additional revenue.

Provided financial and managerial analysis of technical projects and strategies that resulted in supplying the necessary data for business development activities.Performed analysis of customer requirements to ensure that delivered services met or exceeded customer expectations and provided timely information so that operational support efforts could be adjusted correctly.Managed third party vendors to ensure compliance with contracts and avoid service level penalties.Performed data analysis in response to RFP’s to formulate accurate comparisons and obtain best fit and cost to meet company objectives.

Completed an in-depth analysis of the Resumix application, identified the software capabilities, short-comings and resolutions to business needs which did not fit the package as delivered. Prepared and managed a project plan for implementation of the software

Supported Local Area Networks, Voice Response Systems, Telephone Systems and Wide Area Network in a multi-state retail banking environment with a team of 40 associates located in six cities.Presented cost saving recommendations to Executive Management that resulted in a 22% departmental budget reduction of $4.5M.Negotiated service contracts and managed vendors to established service level agreements.

Managed the programming staff in the development of all software for PC platforms as well as the analysts who received requests for personal computer equipment.Recommended and implemented the centralization of purchasing activities for Information Technology and the development of a purchase tracking system which reduced expenses by 10% and improved the response time for order placement.

Managed a staff of 18 programmers and operational staff for an AS/400 and FileNet Imaging System providing improved operating efficiencies for the Loan division.