Debra Jacobs Email & Phone Number

Florida, United States

Tampa, Florida, United States

Nordstrom Pacesetter program recognizes and awards the companies highest overall achievers and the top 10% of performers. We are salespeople who provide a great customer service experience and set the pace for other Nordstrom sellers. Annual Pacesetter status was awarded January 2024, at the conclusion of my first full year evaluation period. Commission based luxury sales associate. Build and maintain a loyal book of luxury clientele. Acknowledge, interact, and maintain positive customer… Show more Nordstrom Pacesetter program recognizes and awards the companies highest overall achievers and the top 10% of performers. We are salespeople who provide a great customer service experience and set the pace for other Nordstrom sellers. Annual Pacesetter status was awarded January 2024, at the conclusion of my first full year evaluation period. Commission based luxury sales associate. Build and maintain a loyal book of luxury clientele. Acknowledge, interact, and maintain positive customer relationships. Assist clients with complete style transformations due to career shifts, life changes, and post-surgery adjustments. Consult with clients about styling preferences and goals in order to establish a high degree of service. Provide swift friendly responsiveness by consistently anticipating client needs. Maintain close relationships with all departments to help meet company goals. Show strong attention to detail and the ability to make decisions under pressure. Complete daily tasks to ensure the store runs smoothly. Comply with company policies. Nordstrom Aspiring Leaders program. Show less

United States

Establish and maintain positive VIP customer relationships. Maintain the highest level of customer satisfaction through consideration and responsiveness to guest requests. Utilize active listening skills to resolve a variety of customer related issues in a swift and professional manner, either in person, by phone, or written correspondence. Speak to guests who may have signs of problem gambling. Serve as an accessible point of contact for all casino matters. Work cohesively with various… Show more Establish and maintain positive VIP customer relationships. Maintain the highest level of customer satisfaction through consideration and responsiveness to guest requests. Utilize active listening skills to resolve a variety of customer related issues in a swift and professional manner, either in person, by phone, or written correspondence. Speak to guests who may have signs of problem gambling. Serve as an accessible point of contact for all casino matters. Work cohesively with various departments to achieve company revenue goals. Frequently analyze customer financial data to identify a range of property offerings to meet individual customer needs. Maintain strict confidentiality of guest financial information. Responsible for training and mentoring Casino Hosts. Attend and help manage entertainment events. Arrange hotel accommodations, event tickets, and dining reservations. Consistently utilize Excel, Word, Outlook, Customer management system, and hotel lodging management system to complete daily tasks. Show less

Tampa, Florida

Establish and maintain positive VIP customer relationships generating return visits maximizing company year over year revenue. Resolve a variety of customer related issues in a swift and professional manner. Identify a range of property offerings to meet individual customer needs. Frequent networking events to generate and build business relationships. Nurture existing relationships. Serve as an accessible point of contact for all casino matters. Implement strategies to attract new outer… Show more Establish and maintain positive VIP customer relationships generating return visits maximizing company year over year revenue. Resolve a variety of customer related issues in a swift and professional manner. Identify a range of property offerings to meet individual customer needs. Frequent networking events to generate and build business relationships. Nurture existing relationships. Serve as an accessible point of contact for all casino matters. Implement strategies to attract new outer market business. Attend weekly marketing meetings to discuss current and future events. Attend weekly corporate meetings with executives from all Florida and New Jersey Hard Rock Casino properties. Arrange hotel accommodations, event tickets, dining reservations, and airport transportation for VIP guests. Attend community charity events as company Brand Ambassador. Prepare and submit individual player revenue reports as required. Complete daily telemarketing goals. Show less

Tampa, Florida

Maintain relationships with top tier players. Develop knowledge of player habits to ensure increased profit margins. Analyze and interpret customer financial data to determine services. Resolve a variety of customer related issues. Serve as an accessible point of contact for all casino matters. Train and mentor new casino hosts. Attend charity and networking events. Attend daily departmental briefings. Prepare/submit various reports. Exceed telemarketing goals. Received recognition for… Show more Maintain relationships with top tier players. Develop knowledge of player habits to ensure increased profit margins. Analyze and interpret customer financial data to determine services. Resolve a variety of customer related issues. Serve as an accessible point of contact for all casino matters. Train and mentor new casino hosts. Attend charity and networking events. Attend daily departmental briefings. Prepare/submit various reports. Exceed telemarketing goals. Received recognition for driving the most out of state business. Consistently exceed the expected number of outbound telemarketing calls generated per month. Show less

Dover, Delaware

Develop and maintain relationships with top tier players. Implement business plans to target premium player prospects, fading or inactive. Maintain the highest level of customer satisfaction. Resolve a variety of customer related issues. Serve as an accessible point of contact for all casino matters. Attend weekly marketing meetings. Oversee various concerts and promotional events. Manage guest hotel room blocks. Create new guest experiences. Assure player retention through telemarketing and… Show more Develop and maintain relationships with top tier players. Implement business plans to target premium player prospects, fading or inactive. Maintain the highest level of customer satisfaction. Resolve a variety of customer related issues. Serve as an accessible point of contact for all casino matters. Attend weekly marketing meetings. Oversee various concerts and promotional events. Manage guest hotel room blocks. Create new guest experiences. Assure player retention through telemarketing and written correspondence. Consistently exceed target goals for telemarketing calls. Top producer of slot and table game revenue. Train and mentor new casino hosts. Award of Excellence recipient (November 2014), for providing exceptional service, being dependable, and efficient. Show less

Dover, Delaware

Develop relationships with players in an effort to promote frequent visits. Identify, forge, and cultivate premium client relationships securing loyalty in a highly competitive market. Assist with managing promotional events. Manage guest hotel room blocks. Secure VIP guest reservations and event tickets. Effectively resolve and manage comprehensive business issues. Partner with our Marketing team to create new promotions, events, and guest experiences. Consistently exceed 150… Show more Develop relationships with players in an effort to promote frequent visits. Identify, forge, and cultivate premium client relationships securing loyalty in a highly competitive market. Assist with managing promotional events. Manage guest hotel room blocks. Secure VIP guest reservations and event tickets. Effectively resolve and manage comprehensive business issues. Partner with our Marketing team to create new promotions, events, and guest experiences. Consistently exceed 150 communications weekly to promote and increase slot and table revenue. Top producer in consistently completing requested assignments and meeting goals. Optimize VIP guest experiences. Show less

Dover, Delaware

Primary liaison between Dover Downs and our advertising agency. Negotiated media promotions. Project manager for all television and radio campaign production and coordination. Creative design developer for all hotel, entertainment, and slot schedules. Aggressively negotiated media promotions resulting in $140,000.00 in additional media exposure, an overall 14:1 trade ratio.

Dover, Delaware

Optimized a comprehensive motorcoach marketing plan. Maintained and forecast budgets. Event planner and host for on-site and local group familiarization tours. Managed group promotional events. Secured group vendor RSVP's. Developed group show itineraries. Developed new motorcoach opportunities and maximized existing business relationships. Functioned as primary contact for regional tourism expos, shows, and group marketplaces including GLAMER (Group Leaders of America) from New York to… Show more Optimized a comprehensive motorcoach marketing plan. Maintained and forecast budgets. Event planner and host for on-site and local group familiarization tours. Managed group promotional events. Secured group vendor RSVP's. Developed group show itineraries. Developed new motorcoach opportunities and maximized existing business relationships. Functioned as primary contact for regional tourism expos, shows, and group marketplaces including GLAMER (Group Leaders of America) from New York to North Carolina. Generated weekly line-run business reports. Reviewed reports with the company Vice President. Achieved 40% increase in motorcoach charter business exceeding company goals of 20%. Show less

Dover, Delaware

Rapidly promoted to attend national and regional group travel shows. Assist with property convention sales and promotions. Coordinate and host Group Leader trade shows. Create and sell daily casino event group packages and overnight hotel group room blocks. Promote and sell group concert packages. Attend weekly state chamber tourism meetings. Generate expense reports and group travel reports. Achieved hotel group package sales securing 125 mid-week room night bookings. Leadership Award… Show more Rapidly promoted to attend national and regional group travel shows. Assist with property convention sales and promotions. Coordinate and host Group Leader trade shows. Create and sell daily casino event group packages and overnight hotel group room blocks. Promote and sell group concert packages. Attend weekly state chamber tourism meetings. Generate expense reports and group travel reports. Achieved hotel group package sales securing 125 mid-week room night bookings. Leadership Award recipient - April 2001 (Superior performance, professionalism, and teamwork). Show less

Associate’S Degree, Specialized Sales, Merchandising And Marketing Operations

Activities and Societies: President of the Fashion Club (1983-1985) Produced numerous fashion shows, and provided instruction on how.

High School, College Preparatory Program

Activities and Societies: Thespian (Drama) Club: Actress and Producer. Varsity Tennis Team (Third Singles)