Debra Wilensky Email & Phone Number

Portland, Oregon Area

Greater New York City Area

•Negotiate large contracts, service-level agreements (SLAs), statements of work (SOWs) & marketing agreements adhering to corporate legal, information security, & compliance requisites.•Complete in-depth cost benefit analysis & risk analysis, originating proposals for relay to senior management.•Coordinate fulfillment of SLAs, execution of BCP plans, & adherence to contract requirements.•Analyze data & information in order to identify opportunities for improvement.•Provide subject matter expertise for system used by over 5,000 users. •Hold overall accountability for largest vendor relationship including client overall satisfaction as measured by external and internal feedback sources providing superior customer/client service.•Monitor customer satisfaction & resolve client issues.•Provide customer with solid solutions that meet their needs including providing technical support to clients & troubleshooting issues.•Account management of largest vendor, including understanding company & client goals & objectives, implementing strategic relationship management process, develop & maintain business plans, broaden client relationships, ensure client is aware of system capabilities & identify opportunities to educate clients & develop communications collateral.•Manage customer relations ensuring delivery of exceptional customer service, resulting in the achievement of key strategies & corporate directives.•Develop & direct teams to ensure delivery of exceptional customer service, resulting in the achievement of key strategies & corporate directives.•Manage internal & external vendor large-scale projects & initiatives, routinely meeting deadlines.•Direct user acceptance testing & signoff for new releases & the production of communications collateral.•Develop, monitor, & assess information technology and infrastructure programs/projects.•Monitor productivity & workflow including assigning goals & developing standards resulting in high-performance teams.

Wahington, D.C. / New York, Ny

•Strategic Consulting, including business plans, IT strategies, & sales strategy development.•Project management for government agencies and large international companies.•Implementation of systems for corporations and government entities.•Vendor management from contract to implementation.•Authored customized training plans for clients, leading global training for users both onsite and offsite including leading global training for 8K+ users.•Trained, coached and mentored trainers utilizing Train-the-Trainer, web based and on-site training.•Generated new development leads through creation of proposals and RFPs.•Provide superior customer/client service.•Monitor customer satisfaction and resolve client issues.•Provide customer with solid solutions that meet their needs including providing technical support to clients and troubleshooting issues.

New Jersey

•Head Paralegal for Partner.•Provided critical analysis and review of legal agreements.•Prepare legal documents for filings.•Organized and coordinated meetings.•Provide superior customer/client service.•Trained and on-boarded new staff on systems and processes.

Bachelor Of Science (B.S.), Management Information Systems, General, Graduated With High Honors (3.8 / 4.0)

Activities and Societies: Alpha Chi & Beta Gamma Sigma

Associate'S Degree, Business Administration And Management, General, Gradutated With Honors (3.6 / 4.0)

Activities and Societies: Phi Theta Kappa & Golden Key