Dedric Smith Email & Phone Number

• Hand coded mobile responsive email templates from scratch using HTML, CSS, and MJML• Performed quality assurance tests and proofread all email communications, using Email on Acid and BrowserStack.• Utilized email marketing platforms such as Salesforce Marketing Cloud, Pardot, Luminate Online, Salsa, Robly, HubSpot, and Engaging Networks to create and execute data-driven email campaigns and experiences.• Ensured accuracy of communication audiences and the timing of communications and execute A/B email optimization testing.

- Design email templates, landing pages, and static or dynamic websites then present designs to clients- Develop the designs into code using HTML, CSS, and Javascript and utilize frameworks to decrease development time- Running code through multiple QA unit tests to ensure it is following standard web protocols and emails are rendering through all email clients- Implement code into the client's current website and/or ESP

• Crafted mobile, responsive email templates with HTML and CSS.• Ensured the accuracy of communication audiences and the timing of communications, performed QA on all aspects of the process.• Performed thorough QA to ensure campaigns were executed to perfection, including proper rendering across all major devices and email clients, for all audience segments.

-Maintain attention to detail in a fast-paced environment installing over 200+ PC’s weekly-Managed and track tickets through the DASH ticketing system to have PC’s shipped-Completed refresh project that I was the leader of with another team member ensuring we finished before the deadline and reporting to the Project Manager-Conducted network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses,-Completed projects on time independently and as part of a team of 3 other techs

Remote

-Conducted email campaign set-up, scheduling, testing, tagging, and deployment of one-time, recurring, triggered, and dynamic content-driven campaigns driving sales up by 40%-Developed HTML, and CSS landing pages and optimized copywriting with A/B testing increasing subscriber count by 68%-Ensured CAN-SPAM requirements, and email best practices were followed on all emails and campaigns decreasing unsubscribe rate by 15%-Developed and edited copy on landing pages that increased click-through rate by 50% -Created a marketing strategy that optimized for Facebook group opt-ins gaining over 1k members-Created, edited, and published B2B-focused content, scheduled posts for certain days of the week-Created and maintained Facebook ads keeping track of spending and conversion rates

-Impacted response and wait times by 15% resulting in better customer satisfaction-Managed & led team members in the PC refresh project ensuring that we met deadlines and reporting any issues to the IT operations manager -Collaborated with outside vendors for software and hardware troubleshooting to resolve issues-Maintained and created documentation in the ticketing system ManageEngine for common issues to improve SLA resolution time by 10%-Assisted network engineer with mounting routers, running the cabling, and configuring routers to ensure the device was operational

-Supported end users in Tier 1 support, providing excellent customer support over the phone-Solved customer support tickets with a 96% success rating- Provided support & troubleshooting for Windows computers, scanners, printers, email setup on mobile devices- Collaborate with IT Help Desk manager on problem solving