Dedric Smith Email & Phone Number

• Hand coded mobile responsive email templates from scratch using HTML, CSS, and MJML
• Performed quality assurance tests and proofread all email communications, using Email on Acid and BrowserStack.
• Utilized email marketing platforms such as Salesforce Marketing Cloud, Pardot, Luminate Online, Salsa, Robly, HubSpot, and Engaging Networks to create and execute data-driven email campaigns and experiences.
• Ensured accuracy of communication audiences and the timing of communications and execute A/B email optimization testing.

- Design email templates, landing pages, and static or dynamic websites then present designs to clients- Develop the designs into code using HTML, CSS, and Javascript and utilize frameworks to decrease development time- Running code through multiple QA unit tests to ensure it is following standard web protocols and emails are rendering through all email.

• Crafted mobile, responsive email templates with HTML and CSS.
• Ensured the accuracy of communication audiences and the timing of communications, performed QA on all aspects of the process.
• Performed thorough QA to ensure campaigns were executed to perfection, including proper rendering across all major devices and email clients, for all audience segments.

-Maintain attention to detail in a fast-paced environment installing over 200+ PC’s weekly-Managed and track tickets through the DASH ticketing system to have PC’s shipped-Completed refresh project that I was the leader of with another team member ensuring we finished before the deadline and reporting to the Project Manager-Conducted network.

Remote

-Conducted email campaign set-up, scheduling, testing, tagging, and deployment of one-time, recurring, triggered, and dynamic content-driven campaigns driving sales up by 40%-Developed HTML, and CSS landing pages and optimized copywriting with A/B testing increasing subscriber count by 68%-Ensured CAN-SPAM requirements, and email best practices were.

-Impacted response and wait times by 15% resulting in better customer satisfaction-Managed & led team members in the PC refresh project ensuring that we met deadlines and reporting any issues to the IT operations manager -Collaborated with outside vendors for software and hardware troubleshooting to resolve issues-Maintained and created documentation in.

-Supported end users in Tier 1 support, providing excellent customer support over the phone-Solved customer support tickets with a 96% success rating- Provided support & troubleshooting for Windows computers, scanners, printers, email setup on mobile devices- Collaborate with IT Help Desk manager on problem solving