Dee S. Email & Phone Number

Greater Chicago Area

- Work directly with Account Teams / Sales Rep, Internal Clients of Echo, and/or carrier to audit carrier payment.- Investigate and dispute carrier invoices with carriers- Resolve and approve carrier invoices by determining proper bill-to information and which internal clients need to be invoiced, or whether Echo is the responsible billing party..

Greater Chicago Area

- Worked directly with Account Teams / Sales Rep, Clients, shipper, and/or receiver to verify carrier invoice charges- Investigated and disputed carrier invoices with carriers- Manually reviewed carrier invoices- Resolved and approved carrier invoice discrepancies by adjusting load-level cost- Adjusted and approved client invoices by adjusting load-level.

Greater Chicago Area

• Completed daily operations and order management for the purpose of ensuring customers receive timely updates on the status of their shipments, any pending payments, and claims
• Monitored our customer’s Electronic Data Interchange (EDI) Integrations through a service portal called Oracle
• Scheduled customer pickup requests through their service portal that are rejected or accepted through Echo’s service portal.
• Monitored the EDI Integrations for our customer. Those responsibilities includes troubleshooting when pickup requests aren’t received or status changes have not been received in our customer’s portal.
• Acted as a courteous, contributing team member, helping others when needed. This included reporting all potential bandwidth to my manager to help an overwhelmed team member, or assisting another account that does not.
• Built relationships with clients and customers of Echo to ensure quality service

Greater Chicago Area

• Provided exceptional customer service to visitors and tenants alike by remaining attentive when engaged with a visitor over the phone or in person, surveying my surrounding area for any potential threats or suspicious.
• Performed access control and safety measures though security software, including programs like:
• C-Cure 9000 which has the ability to lock and unlock any point of entry to the building
• Workstation Administration for tenant security and keycard activation. This also included removing permissions for tenants who were terminated or resigned.
• And iVisitor as a database to log visitors of the building on a daily basis
• Conducted physical security checks to ensure the safety of all tenants. Included completing a building perimeter tour in less than 15 minutes, checking all doors and handles, proactively looking for any potential.

Kenosha, Wisconsin

• Reviewed prospective student scholarship applications
• Provided exceptional customer service over the phone and in person to students, donors, alumni and staff alike
• Submitted acceptance letters to incoming students
• Managed and inventoried admissions storage and storage areas

Bachelor'S Degree, Criminal Justice

Activities and Societies: Alpha Lambda Delta National Honor Society Sigma Omega Sigma social sorority Black Student Union United Women of.

High School Diploma

Activities and Societies: Principal Leadership Team Track Team Softball Team