Dee S. Email & Phone Number

Greater Chicago Area

- Work directly with Account Teams / Sales Rep, Internal Clients of Echo, and/or carrier to audit carrier payment.- Investigate and dispute carrier invoices with carriers- Resolve and approve carrier invoices by determining proper bill-to information and which internal clients need to be invoiced, or whether Echo is the responsible billing party.- Identifies areas of NLID process that can be revised for a more streamline standard of operations.- Investigates carrier invoices not associated with an Optimizer load to identify proper billing party- Identifies client specific pricing issues, escalate to AP and Pricing for resolution

Greater Chicago Area

- Worked directly with Account Teams / Sales Rep, Clients, shipper, and/or receiver to verify carrier invoice charges- Investigated and disputed carrier invoices with carriers- Manually reviewed carrier invoices- Resolved and approved carrier invoice discrepancies by adjusting load-level cost- Adjusted and approved client invoices by adjusting load-level revenue- Identified opportunities for CIR Automation- Investigated carrier invoices not associated with an Optimizer load to identify proper billing party- Identified client specific pricing issues, escalate to AP and Pricing for resolution

Greater Chicago Area

• Completed daily operations and order management for the purpose of ensuring customers receive timely updates on the status of their shipments, any pending payments, and claims• Monitored our customer’s Electronic Data Interchange (EDI) Integrations through a service portal called Oracle• Scheduled customer pickup requests through their service portal that are rejected or accepted through Echo’s service portal.• Monitored the EDI Integrations for our customer. Those responsibilities includes troubleshooting when pickup requests aren’t received or status changes have not been received in our customer’s portal.• Acted as a courteous, contributing team member, helping others when needed. This included reporting all potential bandwidth to my manager to help an overwhelmed team member, or assisting another account that does not have enough support throughout the day.• Built relationships with clients and customers of Echo to ensure quality service• Proactively looked for solutions to increase our carrier’s productivity, while keeping the cost down to the customer by providing data analytics and reports as requested.

Greater Chicago Area

• Provided exceptional customer service to visitors and tenants alike by remaining attentive when engaged with a visitor over the phone or in person, surveying my surrounding area for any potential threats or suspicious personnel• Performed access control and safety measures though security software, including programs like:• C-Cure 9000 which has the ability to lock and unlock any point of entry to the building • Workstation Administration for tenant security and keycard activation. This also included removing permissions for tenants who were terminated or resigned.• And iVisitor as a database to log visitors of the building on a daily basis• Conducted physical security checks to ensure the safety of all tenants. Included completing a building perimeter tour in less than 15 minutes, checking all doors and handles, proactively looking for any potential hazards and taking detailed notes of each finding.

Kenosha, Wisconsin

• Reviewed prospective student scholarship applications• Provided exceptional customer service over the phone and in person to students, donors, alumni and staff alike• Submitted acceptance letters to incoming students• Managed and inventoried admissions storage and storage areas

Bachelor'S Degree, Criminal Justice

Activities and Societies: Alpha Lambda Delta National Honor Society Sigma Omega Sigma social sorority Black Student Union United Women.

High School Diploma

Activities and Societies: Principal Leadership Team Track Team Softball Team