The primary responsibility is providing customer service to clients and job seekers using applicant tracking system (ATS) by solving support tickets in Zendesk.Checking details on tickets for typos and errors, then send job posts to the appropriate job boards. Posting jobs manually on job boards like LinkedIn, Kijiji, Craigslist, Bwork, and Idealist.Interact with customers via Intercom’s live chat functionJobseeker support by resume uploading, password changes, guiding jobseekers through application process Support clients by responding to questions about the Fitzii site, job postings, changing account settings, etc.Screening resume and shortlisting candidatesUpdating and remove job adds from job boards and social media.Internal support - redirecting/escalating to sales, PD, Hiring AdvisorsAssign incoming workflow to Fitzii employees using a workflow platform (Wrike)

•Handles front-line customer service tasks: email support, chat support and callcenter duties.• Managed online bookings Reservations Desk.• Consistently meets sales quotas via customer centric phone selling and otherstrategic correspondences.• Stored and maintained inventory of lost-and-found items.• Facilitates the movement/transport of vehicles from workshop/garage to thecounters and vice versa.• Maintains, analyses and presents 3 separate service and sale relateddepartmental reports to upper managements on regular basis.• Conducts regular meeting and correspondences with VIP clients to maximize thevalue delivered to them.• Coordinates between the company, and both the short and long term leasingclients to ensure that client expectations are met and services are properlydelivered.• Works closely with all departments to ensure the CRM work effectively for allaspects of the company.

• Responsible for checking in passengers and creating boarding passes.• Handled special situations concerning passenger with special needs, and over-sizeluggage.• Responsible for putting each passengers through initial screening process beforechecking passengers in.• Worked to address customer service issues and sought positive resolutions.• Tracked flight arrival and departures and posting related information online.• Handled domestic airline cargo services and documentation.• Received and coordinated the delivery of cargo products.• Facilitated the air-shipping of products from one destination to another.• Prepared daily reports of customer activities and shipments.• Stored and maintained inventory records of lost-and-found items.

• Responsible for checking in passengers and creating boarding passes.• Handled special situations concerning passenger with special needs, and over-sizeluggage.• Responsible for putting each passengers through initial screening process beforechecking passengers in.• Worked to address customer service issues and sought positive resolutions.• Tracked flight arrival and departures and posting related information online.• Handled domestic airline cargo services and documentation.• Received and coordinated the delivery of cargo products.• Facilitated the air-shipping of products from one destination to another.• Prepared daily reports of customer activities and shipments.• Stored and maintained inventory records of lost-and-found items.