Dee O'Callaghan 🇮🇪 🇺🇸 Email & Phone Number

Boston, Ma, Us

Houston, Texas, Us

Waterford, Munster, Ie

Waterford, Munster, Ie

Head of software delivery services for NearForm Consulting across the AMER region (North, Central, and South America).

Palo Alto, California, Us

Palo Alto, California, Us

Teaneck, New Jersey, Us

Cambridge, Massachusetts, Us

• Subject matter expert in Contract Management for HubSpot, as well as their internal systems like CRM, partner tools, lead rotation, billing systems, and customer communication.• Worked alongside executive team to define product goals for HubSpot Contract Management system.• Champion the needs of the user, and use research and analytics to inform to help drive product enhancements and upgrades.• Worked in collaboration with legal department to ensure product compliance with financial and security regulations.• Collaborate with UX/Design team to enhance user experience.• Create epic and user stories to judiciously prioritize the product roadmap and backlog for HubSpot Renewal System.• Implemented Agile Scrum methodology & daily rituals. • Create and maintain all product documentation for new product launch, including technical installation guides, quick start guides, and FAQs.

Round Rock, Texas, Us

Round Rock, Texas, Us

● Responsible for Global operations of Pre-sales Technical Helpdesk service.○ Drive collaboration, standardization, & process optimization among Regional Service Leads.○ Develop & analyze global specific reports for service.● Utilizing in-depth knowledge of SE Analyst functions, recommend and implement innovative approaches to driving efficiency and process improvement.● Advisory SE Analyst - provide expert knowledge of EMC services, solutions, and products to the Presales Field. Inquiry topics include the features, functions, compliance, usage, configuration, and support of EMC products, solutions, services and tools and utilities.

Round Rock, Texas, Us

● Perform technical project leadership roles on cross-functional and/or global teams ● Provides technical expertise and solutions for complex software engineering problems on new products, upgrades and enhancements. ● Develops new and improve existing software engineering methods or processes by researching, evaluating and proving process applications; write design specs, unit test plans and/or integration test plans.● Accountable for delivery of subsystem, anticipates issues and addresses proactively● Manage and adheres to cost/delivery/quality targets established during the program design phase

Round Rock, Texas, Us

General Duties:• Developed, published, and implemented test plans into Mercury Quality Center (Test Director).• Design, implement, and maintain test environments, including necessary equipment, configuration, and software.• Customer support, resolve/recreate customer site issues, following RCA (Root Cause Analysis) procedures. • Work closely with peers and development teams in Cork, India and Boston to agree workload and escalate issues in a timely manner.• Responsible of introduction of new style testing, by running customer style I/O from a Solaris hosts, using an Oracle databases with the intent of covering a gap that existed in our suite of tests.• Ensure Support Matrix and Release Notes are kept up to date and accurate.• Lead technical projects as defined by GL (such as Internal Training Team- on-going cross-training opportunities for team members)Six Sigma Project - Customer Submitted CQs• Cross geography team, the aim of which was to improve the TCE on customer submitted defects. • Coordinate and implement procedures and policies within the Cork office.Customers Interaction:Cisco • VSAN Expert – Extensive knowledge of Cisco CLI commands; Cisco Fabric Manager; Cisco Device Manager.• Developed and published test plans for Cisco employees to enable them to test EMC application,• Liaised with Cisco to help resolve any issues they came across. Citi Group London• Onsite visit with the Storage Engineer and VP of Citi Architecture & Technology department.• Continuous work with Citi to outline possible Use Cases they would like in the next generation of the software..Bloomberg• Bloomberg required a utility to synchronize username/password changes within the software application.• Actively involved in full development lifecycle, from the requirement spec right through to release to customer.• The Utility was successfully launched to Bloomberg early 2008.

Loughborough, Leicestershire, Gb

• Responsible for the resolution of technical issues associated with application raised by clients; Core’s Clients base is a large one ranging from Government Departments, Irish University’s and Institutes of Technology as well as large multi national and semi state bodies.• Identify problems and develop solutions to resolve them in timely fashion • Client/Sever development using Oracle Forms and Oracle Reports.• Web development using PL/SQL embedded with HTML and Java Script.• Release software updates and modifications to Clients.• Functional, Regression and software testing.• Onsite client training and Demo’s to prospective clients

• A developer in the development and implementation of a Java Swing POS (Point Of Sale) Retail Application.• The POS Application was developed in VisualAge for Java v3.5, incorporating all aspects of Java Swing, Threads, Communication with Peripherals, for example CashDrawers, Scanners using IBM JPOS drivers, AS400 access using the IBM Toolkit for Java and FTP.• Other Areas of Research and Development undertaken by Deirdre include, Java Client/Server Sockets, JDBC and JSPs.• Functional, Regression and software testing.

Redmond, Washington, Us

• Provided technical support on specific tools (Loc Studio 4.5, Source Library Machine (SLM), Windiff, RAID etc used for localising software products. • Made effective presentations to small groups on tools used for localising software. • Created and maintained the localised file management structure for projects.• Supported and solved technical problems related to various products, such as MovieMaker for XP. • Investigated and developed new tools to automate the processes used in localisation.• Designed and maintained an online course for my department. • Localisation testing , fixing and resolving bugs assigned to me.

Strategy Execution

Organizational Leadership

Leadership Principles

Bachelor Of Science (B.Sc.), Computer Software Engineering

Artificial Intelligence: Implications For Business Strategy, Artificial Intelligence