Deep Mittra Email & Phone Number

Bangalore Urban, Karnataka, India

Storage- DPD, UDS, and Hyper-Converged Infrastructure storage

Bangalore

Key Responsibilities: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorized, Expedited and resolved within the scope of the service level agreement• Open Bridge call and chairing the call involving Service Manager, Technical support team, Client, Third parties.• Issuing communications during the progress of a Major Incident.• Identifying Appropriate timelines and target for recovery actions, feedback and communications.• Assessing and… Show more Key Responsibilities: • Managing Major Incidents, ensuring that they are logged, progressed, updated, authorized, Expedited and resolved within the scope of the service level agreement• Open Bridge call and chairing the call involving Service Manager, Technical support team, Client, Third parties.• Issuing communications during the progress of a Major Incident.• Identifying Appropriate timelines and target for recovery actions, feedback and communications.• Assessing and Agreeing Business Impact and Incident Severity level.• Ensuring that appropriate internal escalation occurs.• Ensuring that appropriate Third party escalation occurs.• Assessing the need for appropriate handover of responsibilities to maintain optimum performance of recovery team over an extended duration.• Highlight Risk and issues in action identified during Major Incident.• Review of High Impact Incident reports delivered to the Bank Service Level.• Ensuring High Impact Incidents reviews are addressed registered as risk and Issues and gaps are captured• Reviewing and updating process documentation• Ensuring that key support information such as emergency or contact matrix list are kept up to date Show less

Bangalore

Key Responsibilities: • Intimating and Validating incidents base on the Alerts.• Driving an Incident to resolution through support Engagement• Documenting key actions and events during Incident Bridge Call.• Notification to senior leadership of current status and Impact to customers.• Post incident documentation to assist Problem Management in root cause.• Escalation of critical and unresolved Incidents to appropriate levels of management.• Ensure proper… Show more Key Responsibilities: • Intimating and Validating incidents base on the Alerts.• Driving an Incident to resolution through support Engagement• Documenting key actions and events during Incident Bridge Call.• Notification to senior leadership of current status and Impact to customers.• Post incident documentation to assist Problem Management in root cause.• Escalation of critical and unresolved Incidents to appropriate levels of management.• Ensure proper procedures escalation procedures are followed and correct Support teams are engaged.• On call support during weekends Show less