With over 12 years of experience in sales operations at Oracle and 5+ years in Customer Service , ITES Industry , I am an enriched Senior Sales Operations Specialist who supports the direct sales channel, manages the quote to cash process, and resolves customer and partner escalations. I have a PGDM in Marketing from Alliance Business Academy and a passion for process improvement and customer service.In my current role, I collaborate with a global team of sales, pre-sales, and technical consultants to ensure the smooth and timely delivery of sales proposals, contracts, and invoices. I have also partnered with channel managers and partners to provide them with the best tools, resources, and support to achieve their sales goals. I have successfully implemented several process standardization and optimization initiatives, resulting in increased efficiency, accuracy, and satisfaction. I enjoy mentoring and training new hires and sharing my knowledge and best practices with my peers.