Responsibilities:● Carry out the production at process level in an utmost efficient manner adhering to all the process level protocols.● Deliver work as per agreed accuracy service levels along with good efficiency.● Engage in communication with onshore team for getting the resolutions on pending information.● Responsible for Checking Unauthorized Payments and providing settlement on time.● Check unsettled payments on customers accounts by verifying statements and also comparing with Visa online portal then making settlements.● Work with backdated transactions and settle on time.● Handle Chargeback, Write-off, and Money order related transactions through proper investigations and sharing with onshore team.

● Attended training sessions and meetings to learn new information and develop personal skills.● Developed essential skills and techniques through diligent practice.● Worked alongside senior team members to learn related job tasks and roles.● Asked questions about tasks to learn techniques and how to operate without supervision.● Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.● Collaborated with senior employees and managers to fill in wherever needed.● Worked with senior personnel to troubleshoot and diagnose issues with equipment.● Shadowed managers and senior employees to gain experience, noting down observations.● Conducted in-depth research to write effective proposals, agreements, and contracts.● Entered and filed documents and records into the system.● Updated documentation and reports for business records.● Identified areas for potential improvement and gave feedback to the trainer.● Performed clerical tasks by answering emails, ordering supplies, and organizing and cleaning the workplace.● Identified needs of customers promptly and efficiently.● Set specific goals for projects to measure progress and evaluate end results.● Identified opportunities to assist others and took the initiative to seek out additional projects.● Sought out assistance and asked questions to further understanding.