Deepa Ng Email & Phone Number

Auckland, New Zealand

Auckland, Auckland, New Zealand

As a Senior Risk Manager, I'm responsible for providing advice and guidance to the business across people risk, process risk, system risk, external event risk and more importantly legislative and regulative risk. I focused on embedding operational risk and compliance frameworks, strategy, policies, processes and legislative and regulative obligations and duties.I seek to encourage and empower transformation of the financial services distribution channel to deliver best customer… Show more As a Senior Risk Manager, I'm responsible for providing advice and guidance to the business across people risk, process risk, system risk, external event risk and more importantly legislative and regulative risk. I focused on embedding operational risk and compliance frameworks, strategy, policies, processes and legislative and regulative obligations and duties.I seek to encourage and empower transformation of the financial services distribution channel to deliver best customer outcome through a customer centric compliant customer journey.I'm responsible for managing and providing assurance over the activies of the business unit to demonstrate our obligations and duties under our FAP license and other regulatory and legislative requirements. I'm specialize in providing advice, guidance and assurance on new projects, initiatives and strategy to ensure we are delivering good customer outcomes through a compliant customer journey. I'm responsible for designing and delivering the Quality Assurance framework and guidance to the front line to ensure it supports a customer centric journey in a compliant manner. This includes providing assurance reporting for different stakeholder and forums. I've involved in the FSC Regulation and Professional Advice commitees to provide industry guidance and expectations.I'm passionate about making risk management a core part of an organisations vision and purpose when delivering good customer outcomes. Show less

New Zealand

As a Risk and Compliance Manager in the 2LOD, I was responsible for providing advice and support to the 1LOD to identify, manage and mitigate risk as part of operating a complex business with multiple external and internal stakeholders. I was responsible for managing the FAP licensing process and requirements which included defining and establishing new processes, training, policies, systems and controls. I supported the distribution business to implement and operationalise these… Show more As a Risk and Compliance Manager in the 2LOD, I was responsible for providing advice and support to the 1LOD to identify, manage and mitigate risk as part of operating a complex business with multiple external and internal stakeholders. I was responsible for managing the FAP licensing process and requirements which included defining and establishing new processes, training, policies, systems and controls. I supported the distribution business to implement and operationalise these requirements into their operating rhythm.I support the various business units in operationalising and embedding operationl risk and compliance frameworks to ensure effectiveness. I'm an active member within multiple risk committees both internally and externally to provide support, oversight and goverance in relation to our FAP license, partner insurer relationships and boards risk appetite. I'm responsible to provide advice and risk management guidance and assurance for new initiatives, projects and products. I'm responsible to deliver insightful reporting and papers for executive risk goverance forums and board. Show less

Auckland, New Zealand

My key responsibilities include, but is not limited to:• Conducing monitoring and oversight activities through assessments of key issues, requirements, and controls via risk management systems such as JUNO• End to end journey mapping, via Visio and Miro, of product and processes for both internal staff and customers to seek pain points and areas of simplification and continuous improvement• Collaborating with SMEs to identify key areas of improvements and solution brainstorming•… Show more My key responsibilities include, but is not limited to:• Conducing monitoring and oversight activities through assessments of key issues, requirements, and controls via risk management systems such as JUNO• End to end journey mapping, via Visio and Miro, of product and processes for both internal staff and customers to seek pain points and areas of simplification and continuous improvement• Collaborating with SMEs to identify key areas of improvements and solution brainstorming• Gaining stakeholder engagement and endorsement for new initiatives to ensure smooth transition through change• Review of existing and upcoming legislative requirements to ensure sound assessment and controls are in place or being established• Being part of the FSC insurance working groups to ensure we are aligning to the wider industry • Insurance industry knowledge and its regulatory requirements• Collaborating with the wider business and key stakeholders to ensure alignment of implementation of regulatory requirements. • Challenging when something is not right and does not help achieve best customer outcome and the greater vision of the industry• Conducting control assessments and reporting on them to ensure we continually improve and manage any gaps that arise• Completing risk assessments and reporting for board reports and other key stakeholders• Conducting Quality Assurance (QA) reviews to identify areas of weakness and strength in the business• Establishing and implementing FSLAA Disclosure requirements and processes for Westpac Life insurance products for all nominated representatives across Westpac NZ.• Establishing guidance and processes for FSLAA Code Standard 3 and 4 and Recording Keeping for Westpac Life products Show less

Auckland, New Zealand

Responsible for ensuring branches within the network are achieving their risk plan and utilizing every opportunity. Coaching and mentoring bank managers and sales staff to have a need based conversation within each customer interaction. Analyzing data to find trends and opportunities to be presented to senior leaders within the business such as the GM of Consumer Banking and Wealth. Preparing reporting to present to internal and external partners that meets business needs to achieve plan.… Show more Responsible for ensuring branches within the network are achieving their risk plan and utilizing every opportunity. Coaching and mentoring bank managers and sales staff to have a need based conversation within each customer interaction. Analyzing data to find trends and opportunities to be presented to senior leaders within the business such as the GM of Consumer Banking and Wealth. Preparing reporting to present to internal and external partners that meets business needs to achieve plan. Influencing major decision makers to opt into new strategies to assist the network and the business. Facilitating workshops to up skill our current and new workforce working within different business channels. Show less

Auckland, New Zealand

Working within the contact centre and managing a team of 10 multi-channel specialists who are experts from everyday banking to home lending. Working closing with our branch team in ensuring we are not only meeting but exceeding our customers every need at the time and place they want it. Cultivating a culture and environment where staff strive for excellence at every opportunity. Being part of multiple projects for different business units to see how we can fit into their scope to leverage… Show more Working within the contact centre and managing a team of 10 multi-channel specialists who are experts from everyday banking to home lending. Working closing with our branch team in ensuring we are not only meeting but exceeding our customers every need at the time and place they want it. Cultivating a culture and environment where staff strive for excellence at every opportunity. Being part of multiple projects for different business units to see how we can fit into their scope to leverage off opportunities. Managing day to day compliance and legislative requirements and coaching and mentoring staff to increase productivity and results. Liaising with product managers to ensure we are able to capture every opportunity and building a open relationship to ensure we are working together to achieve success. Show less

Auckland, New Zealand

Working at a flagship branch managing a team of 15 staff from both service and sales teams. Managing compliance needs for the branch on a day to day basis, liaising with business partners to find opportunities for networking within the city fringe to increase customer base. Managing multiple channels within the branch such as foreign bureau de change, safe custody, FX transactions, smart technology within the branch, cash transactions, and daily sales reporting. Taking part in marketing… Show more Working at a flagship branch managing a team of 15 staff from both service and sales teams. Managing compliance needs for the branch on a day to day basis, liaising with business partners to find opportunities for networking within the city fringe to increase customer base. Managing multiple channels within the branch such as foreign bureau de change, safe custody, FX transactions, smart technology within the branch, cash transactions, and daily sales reporting. Taking part in marketing survey's to understand customer profiles and needs identified. Monitoring KPI and targets to ensure there is a plan in place to achieve successful outcome. Analysing data to understand leakage and growth opportunities. Projects undertaken to increase productivity within the branch, whereby the bureau de change was disestablished. Highlight was achieving the first effective rating in the branches history. Show less