Daniela Velasquez Email & Phone Number

New Zealand

· Manage onboarding process for IT contractors working for significant clients (approx 260 contractors of 20 clients)· Manage the orientation for all the contractors including the induction pack, insurance, and employment paperwork.· Undertake administration tasks relating to contractor lifecycle.· Oversee and support the creation of client contracts and candidate contracts.· Set up and maintain contractor's information (IRD information, bank accounts, personal information) in the database and payroll system, ensuring compliance requirements are met.· Undertake pre-employment checks and other necessary screening, liaising with providers to ensure compliance standards are maintained.· Manage the monthly payroll process ensuring timesheets are submitted and approved.· Train contract staff on the time sheeting system and provide ongoing support as required.·Conduct regular check-ins with contractors and hiring managers post role commencement.

New Zealand

· Management of five important clients from Australia with a total of 940 population (Suncorp, Deloitte, Resolution Life, TPG and Insignia)· Was a key point of contact for contract staff, managing queries and escalating these as required.· Ensured candidate data integrity was maintained, updating, and maintaining systems in real time and performing data cleansing activity regularly.· Oversaw compliance monitoring process including verification of visas, qualifications, licenses, health and safety requirements, and insurance cover.· Conducted regular check-ins with contractors and hiring managers post role commencement, logging all relevant information in the database.· Ensure extensions are managed promptly in advance of the worker completion date.· Process new Assignment Letters and system extensions.· Completed candidate employment documentation and variations.· Oversaw the offboarding process for candidates.· Compiled and distributed regular reports.

New Zealand

·Provided customer support services, effectively managing customer issues and following through on commitments made· Consistently met or exceeded monthly revenue, NPS, and churn targets· Developed and fostered positive working relationships and effective communications with channel partners· Proactively identified and promoted sales initiatives, cross selling effectively to optimize revenue, in line with the company’s direction.· Worked closely with customers to understand their requirements, intended usage, and activities, and translated this information into an appropriate mobile offering

Victoria, Australia

San Jose, Costa Rica

Heredia, Costa Rica