Deepa Thakuri Email & Phone Number

Dehradun, Uk, In

Dehradun, Uttarakhand, India

Maruti Suzuki India Limited Customer Experience Manager Assist Customers VOC Escalations handle Maximum offer Quality of Sales Customer Delight Index CSAT Internal & External Complaints Handling Managing the entire office and disciplining of staff. Staffing duties include placing advertisements prospective workers. physically present on the floor and in the office to monitor the sales and quality of the services and the project. Managing Operation in the area of Technical support , Recruitment… Show more Maruti Suzuki India Limited Customer Experience Manager Assist Customers VOC Escalations handle Maximum offer Quality of Sales Customer Delight Index CSAT Internal & External Complaints Handling Managing the entire office and disciplining of staff. Staffing duties include placing advertisements prospective workers. physically present on the floor and in the office to monitor the sales and quality of the services and the project. Managing Operation in the area of Technical support , Recruitment , Monitoring , Adherence , Auditing. Customer Care (Email , SMS , Escalations and Back Office). Ensure customer satisfaction, manage floor, maintain daily reports (MIS) , giving instructions, promoting products and services and solving complaints. Work in various software (CRM, CMS, DMS & BI TOOL) Show less

Dehra Dun Area, India

Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, medical devices, semiconductors and LED solutions. Managing incoming customer service inquiries and reported issues. Identifying and assessing customers’ needs to achieve satisfaction. Build sustainable… Show more Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, medical devices, semiconductors and LED solutions. Managing incoming customer service inquiries and reported issues. Identifying and assessing customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Show less

Dehradun

 Managing incoming customer service inquiries and reported issues. Identifying and assessing customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. Follow… Show more  Managing incoming customer service inquiries and reported issues. Identifying and assessing customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Show less

Dehra Dun Area, India

Spanco BPO Services, Ltd. provides business process outsourcing (BPO) solutions in India. The company has operations in the international BPO market in the United Kingdom, the United States, Europe, the Middle East, and the APAC Region. Coordinate with the Customers. Managing large amounts of inbound and outbound calls in a timely manner. Daily pre and post briefing with the Team members. Daily Dip-check Test on a daily basis. Managing Team data (Login hours, AHT & SLA… Show more Spanco BPO Services, Ltd. provides business process outsourcing (BPO) solutions in India. The company has operations in the international BPO market in the United Kingdom, the United States, Europe, the Middle East, and the APAC Region. Coordinate with the Customers. Managing large amounts of inbound and outbound calls in a timely manner. Daily pre and post briefing with the Team members. Daily Dip-check Test on a daily basis. Managing Team data (Login hours, AHT & SLA etc.) Managing the Roster of Day off. Show less

Dehra Dun Area, India

B2B magazines are committed to providing readers with reliable news, research and analysis, and forecasts. A bold editorial policy combined with targeted circulation has made our magazines the first source of reference in their respective segments. Our magazines provide a direct interface between sellers and buyers. To write business stories for specific verticals including telecom, consumer electronics, home appliances, broadcast, and medical equipment. Co-ordinate with the… Show more B2B magazines are committed to providing readers with reliable news, research and analysis, and forecasts. A bold editorial policy combined with targeted circulation has made our magazines the first source of reference in their respective segments. Our magazines provide a direct interface between sellers and buyers. To write business stories for specific verticals including telecom, consumer electronics, home appliances, broadcast, and medical equipment. Co-ordinate with the Client end in an international level to rectify their contact details. Sap entries in a timely manner. Managing the data of Sap entries and Client end calls. Show less

Dehra Dun Area, India

Videocon d2h Inbound Call Centre Outsourcing service providers to Global clients for nearly a decade. The inbound services includes providing technical calls support, non-technical support, order taking services, inbound sales, customer services, helpdesk solutions etc. Coordinate with the Customers. Managing large amounts of inbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs, clarify information… Show more Videocon d2h Inbound Call Centre Outsourcing service providers to Global clients for nearly a decade. The inbound services includes providing technical calls support, non-technical support, order taking services, inbound sales, customer services, helpdesk solutions etc. Coordinate with the Customers. Managing large amounts of inbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs, clarify information, research every issue and providing solutions. Managing the Team Data of inbound calls and Average handling Time. Managing the Roster of Day off. Show less