Deepa V Email & Phone Number

Bangalore Urban, Karnataka, India

 Develop and implement growth opportunities in the existing and new Market. Nurture long-term revenue and performance of the Wipro with Alliance Partner. Responsible for adding value to the industry by coordinating and negotiating with company partners.  Actively engaged in the hunting activities, ensuring the Proactive Proposal are driven and Net to Partner Values are achieved.  Build compelling value propositions and emphasize them when prospecting. Fabricate relationship with alliance partners and help them develop the business globally. Selling Company inhouse products/services to the Partner and ensuring the S2P Value are achieved.  Create and implement business plans for partners and provide business inputs and ensure efficiency and cost effectiveness in service and product are preserved. Develop business Strat Plan and drive the Alliance Marketing activities within the Organization. Instrumenting Partner products within Wipro Framework Offerings.  Manage agreements with alliance executives and promote alliance organization. Approaching clients, to inform them about new developments in the Partner products. Post the Product deployment ensure the implementation is done smoothly and agreed services are signed, ensuring the Costumer satisfaction.

Bengaluru Area, India

 Established and setup the Incident/Problem/Change Management process with Client as per ITIL standards. Worked on audit findings received/highlighted as per Cobit5 and ISO standards and addressed the findings with mitigation.  Streamlined the Service Management process with defined procedures with process flow and SLA's in place.  Template for Root Cause Analysis and Post Incident Review for Major Outages is established and circulated within Domain Teams to follow as per ITIL standards.

Bengaluru Area, India

Bangalore Urban, Karnataka, India

 Experienced in managing both low and high-severity incidents across the entire incident life cycle in accordance with availability, resolution, and restoration SLAs. Always work towards continuous improvement of process and procedures. Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practice. Co-ordinate between support provider groups for incidents requiring multi-vendor engagement. Analysis on Incident management and Change Management Process. Handling Conference Calls and engaging in projects. Proactive and reactive problem analysis on P1 and P2 tickets. Raising Problem tickets depending on the Problem management analysis Handling the lifecycle of the problem tickets raised. Presenting P1 and P2 RCA, to the internal and external clients.  Trending analysis -proactive reporting -managing low to high severity incidents end-to-end process. Handling Weekly ORM calls with client. RCA Techniques based on Fish Bone and Five Why’s.  Conducts Change Management Service Reviews forum to review overall Change Management performance with both Change Management system customers and actors To monitoring the effectiveness of the change management process and make recommendations for improvement As part of the Service Integration, manages the process across all Providers by frequently reviewing Change Reports from all Providers Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented To manage relationships and coordinate work between different teams at different locations Create change management strategy Responsible for communicating and implementing the overall direction and management of the Change Management Process

Bengaluru Area, India

 Experienced in managing both low and high-severity incidents across the entire incident life cycle in accordance with availability, resolution and restoration SLAs. Always work towards continuous improvement of process and procedures. Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practice. Co-ordinate between support provider groups for incidents requiring multi-vendor engagement. Analysis on Incident management and Change Management Process. Handling Conference Calls and engaging in projects. Proactive and reactive problem analysis on P1 and P2 tickets. Raising Problem tickets depending on the Problem management analysis Handling the lifecycle of the problem tickets raised. Presenting the trending the analysis on P4 tickets to identify areas of opportunity. Identifying the Top Call Generators for the desk.  Presenting P1 and P2 RCA, to the internal and external clients.  Trending analysis -proactive reporting -managing low to high severity incidents end to end process. Handling Weekly Ops Review meeting with client. Analyzing Top DSAT contributors Global and Region wise.  RCA Techniques based on Pareto Chart analysis, Fish Bone and Five Why’s.