 Develop and implement growth opportunities in the existing and new Market. Nurture long-term revenue and performance of the Wipro with Alliance Partner. Responsible for adding value to the industry by coordinating and negotiating with company partners.  Actively engaged in the hunting activities, ensuring the Proactive Proposal are driven and Net to Partner Values are achieved.  Build compelling value propositions and emphasize them when prospecting. Fabricate relationship with alliance partners and help them develop the business globally. Selling Company inhouse products/services to the Partner and ensuring the S2P Value are achieved.  Create and implement business plans for partners and provide business inputs and ensure efficiency and cost effectiveness in service and product are preserved. Develop business Strat Plan and drive the Alliance Marketing activities within the Organization. Instrumenting Partner products within Wipro Framework Offerings.  Manage agreements with alliance executives and promote alliance organization. Approaching clients, to inform them about new developments in the Partner products. Post the Product deployment ensure the implementation is done smoothly and agreed services are signed, ensuring the Costumer satisfaction.

 Established and setup the Incident/Problem/Change Management process with Client as per ITIL standards. Worked on audit findings received/highlighted as per Cobit5 and ISO standards and addressed the findings with mitigation.  Streamlined the Service Management process with defined procedures with process flow and SLA's in place.  Template for Root Cause Analysis and Post Incident Review for Major Outages is established and circulated within Domain Teams to follow as per ITIL standards.

 Experienced in managing both low and high-severity incidents across the entire incident life cycle in accordance with availability, resolution, and restoration SLAs. Always work towards continuous improvement of process and procedures. Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practice. Co-ordinate between support provider groups for incidents requiring multi-vendor engagement. Analysis on Incident management and Change Management Process. Handling Conference Calls and engaging in projects. Proactive and reactive problem analysis on P1 and P2 tickets. Raising Problem tickets depending on the Problem management analysis Handling the lifecycle of the problem tickets raised. Presenting P1 and P2 RCA, to the internal and external clients.  Trending analysis -proactive reporting -managing low to high severity incidents end-to-end process. Handling Weekly ORM calls with client. RCA Techniques based on Fish Bone and Five Why’s.  Conducts Change Management Service Reviews forum to review overall Change Management performance with both Change Management system customers and actors To monitoring the effectiveness of the change management process and make recommendations for improvement As part of the Service Integration, manages the process across all Providers by frequently reviewing Change Reports from all Providers Manage the governance of the life cycle of changes and make sure that only authorized changes are implemented To manage relationships and coordinate work between different teams at different locations Create change management strategy Responsible for communicating and implementing the overall direction and management of the Change Management Process

 Experienced in managing both low and high-severity incidents across the entire incident life cycle in accordance with availability, resolution and restoration SLAs. Always work towards continuous improvement of process and procedures. Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practice. Co-ordinate between support provider groups for incidents requiring multi-vendor engagement. Analysis on Incident management and Change Management Process. Handling Conference Calls and engaging in projects. Proactive and reactive problem analysis on P1 and P2 tickets. Raising Problem tickets depending on the Problem management analysis Handling the lifecycle of the problem tickets raised. Presenting the trending the analysis on P4 tickets to identify areas of opportunity. Identifying the Top Call Generators for the desk.  Presenting P1 and P2 RCA, to the internal and external clients.  Trending analysis -proactive reporting -managing low to high severity incidents end to end process. Handling Weekly Ops Review meeting with client. Analyzing Top DSAT contributors Global and Region wise.  RCA Techniques based on Pareto Chart analysis, Fish Bone and Five Why’s.