Oversaw daily operations of a high-volume restaurant, ensuring top-tier service.Recruited and trained staff, fostering a productive team environment.Developed innovative menus and beverage pairings to elevate dining experiences.Managed inventory and costs to drive profitability through strategic planning.Ensured consistent quality by collaborating with culinary and beverage teams.Addressed guest concerns promptly to maintain satisfaction.

•Strategic Merchandising: Developed and executed effective strategies, optimizing product placement and enhancing visual appeal, resulting in a X% sales increase.•Supply Chain Optimization: Implemented streamlined processes, reducing waste and ensuring consistent high-quality product availability, leading to a Y% inventory turnover improvement.•Team Leadership: Orchestrated a high-performance team, fostering a positive work environment and implementing performance metrics, resulting in a Z% increase in overall team productivity.•Customer Engagement: Spearheaded customer-focused initiatives, enhancing customer experience and loyalty.•Regulatory Compliance: Ensured adherence to food safety standards, implementing quality control measures, resulting in zero compliance issues during audits.

• Inventory Management: Maintain stock, monitor expiry dates, and manage levels to minimize waste.• Product Ordering: Collaborate with suppliers for timely and accurate orders.• Quality Control: Ensure fresh food meets safety standards through regular inspections.• Pricing and Promotions: Set prices and coordinate promotions to drive sales.• Staff Supervision: Guide and support staff for excellent customer service.• Customer Service: Address inquiries and resolve issues related to fresh food.•Merchandising: Create attractive displays to promote sales.• Hygiene and Sanitation: Maintain a clean, safe environment.• Reporting and Analysis: Analyze data to evaluate performance and identify improvements.

- Responsible for overseeing daily operations, ensuring smooth workflow, and maintaining high-quality service standards. - Supervised and trained staff, ensuring they followed company protocols and provided excellent customer service. - Managed inventory, conducted stock checks, and placed orders to avoid shortages.- Resolving customer complaints and maintaining a clean and safe working environment. - Effective communication and leadership, contributed to the restaurant's success and the overall satisfaction of both customers and the team.- Successfully increased sales by 18% through effective strategies and customer engagement.

- Worked in the Landmark Group for 4 years in two roles: Senior Team Member and Barista Coffee Maker.- As a Senior Team Member, provided guidance and support to the team, ensuring smooth operations.- Recognized as the "Top Gun of the Month" for consistently delivering exceptional coffee products and customer experiences.- As a Barista Coffee Maker, skillfully prepared a variety of coffee beverages, focusing on taste and presentation.- Contributed to the coffee shop's success with a loyal customer base and increased sales.- Demonstrated professionalism, customer-centricity, and efficiency, creating a positive work environment and honing skills in teamwork and customer service.