Deepak Kumar Email & Phone Number

Management Professional with over 23 years of rich experience in the domains of Sales Support, Pre & Post Sales Operations, Customer Order / Request Management, Sales Forecast & Planning, Tenders & Proposal Management, Customer Service, Reverse Auctions through e Auction portals, Implementing and Maintaining ISO Standards & Guideline along with hands on experience of over five Year in SAP (SD Module), 8 years on SAP CRM System and Salesforce

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  Sr. Manager - Sales Support

  Giesecke+Devrient Currency Technology

  Oct 2005 - Present - Gurgaon, India

  • Prepare Tenders, RFP’s, EOIs floated by customers according to the specifications and requirement requested & ensure timely submission. Monitor and follow up all tenders till they reach their final conclusion. Attend pre bid meetings, technical bid and commercial bid openings as and when required. Expertise in various e-Auction portals in India for reverse auction of products.• Realizing business opportunities through assessing customer requirements, consulting with them on company offerings, and managing their needs and expectations. Handling customer escalations. SPOC for all customer & product related sales issues, queries.• Responsible for Sales Planning and Forecasting through Salesforce. Keeps track of revenue vs. targets on monthly basis and apprise the management accordingly. Generate and analyses reports on pending orders, their delivery & Installation status. Produce weekly status report for all activities. Identify issues, take urgent decisive actions & escalate appropriately.• Processing customer’s orders through SAP (Earlier with MS Navision) ensuring timely and effective execution of purchase orders to customers satisfaction. Successfully executed large purchase orders within the stipulated time frame given by customers.• Built relationship with Cross functional teams to enable skill / team performance and improve customer experience.• Single point of contact for all OTC end users for any matter pertaining to SAP. Responsible for Customer Master Data Management in SAP ensuring quality data.• Solely responsible for internal and external audits (By TUV) of ISO 9001:2008 , ensuring compliance of ISO guidelines and maintaining quality standards within the department.• Integral Part of the team handling the over-all sales promotional activities, organizing participations in Seminars & Exhibitions related to Industry.