As the Head of EU XL Ops Integration and Customer Experience at Amazon, I lead a team of process engineers and program managers to deliver innovative and scalable solutions for the extra-large delivery network across Europe. I have over four years of experience in this role (with a total of 12 years in logistics, customer experience, Robotics, Lean, Quality) and I am passionate about optimizing the end-to-end customer journey and enhancing the operational efficiency and performance of the network.My core competencies include Robotics, Customer Experience, Lean Manufacturing, Quality Management, Operations Management, and Factory Planning and Production Management. I have been trained and certified by Shingijutsu Global Consulting and Lean Enterprise Institute, two of the leading organizations in the field of Lean Manufacturing. I have also applied my skills and knowledge to successfully launch and implement multiple process improvement and quality assurance initiatives, resulting in increased customer satisfaction, reduced costs, and improved productivity. I am always eager to learn new technologies and methodologies, and to collaborate with cross-functional teams and stakeholders to achieve the best outcomes for the company and the customers.