Deepak Sharma Email & Phone Number

Noida, Uttar Pradesh, India

 Service contract management-Played an active role to implement SAP ECC & C4 HANA to maintain customer database and created annual maintenance contracts for nation wide customer so that customer database is updated in SAP Customer Relationship Management and customer complaints are logged centrally at GDC. Processing of all AMC orders , enable billing on priority. Sales order management - Create the Quotations and Sales orders in ECC. Upgrade order management – Enable upgrade spares requirement by Customer Manage team of 5 people for Sales order /Contract Creation for various Karvy Sub LOB’s. Responsible to handle all AMC & Service billing and order creation at PAN India level. AMC Contracts creation with regard to the agreement signed with customers and as per customer PO received. It includes Fixed AMC type/ T&M based orders. Preparing MIS reports , requirement for Internal Audit & Statutory Audit. Preparing reports for Line of Business booking i.e. Renewal / New Sales opportunity and One time orders. Resolve day to day business team queries and enable customer support / Billing. Follow-up with stores/ SCM for spare arrangement and IT for enablement of new changes in system. Testing in SAP Development server on various scenarios as per business requirement.

Noida, Uttar Pradesh, India

Assistant Manager (Order processing team) Service contract management-Played an active role to implement SAP 7.0 to maintain customer database and created annual maintenance contracts for nation wide customer so that customer database is updated in SAP CRM and customer complaints are logged centrally at callboard this activity is major in implemented SAP CRM successfully in company. Supports variety of contracts, including standard parts and labor contracts. Sales order management: - Create the Quotations and Sales orders in ECC. Prepare, maintain and Circulate MIS Reports. Responsible to handle a team of 10 people for Sales order /Contract Creation in HCL Services LOB’s. Responsible to handle all AMC & Service billing and order creation at centralize HO level. AMC Contracts creation with regard to the agreement signed with customers and as per customer PO received. Provide billing due list to management for clearance of billing on regular basis. Preparing reports for MIS, Internal Audit & Statutory Audit. Preparing reports for LOB booking i.e. Renewal / New Sales and One time orders. Verification of payment details and ensures correct updation in the system.

Noida

Worked as a Team leader for major banks AMC support, corporates like PNB, SBI, and OBC etc in providing Technical support from field on behalf of HCL INFOSYSTEMS LTD knowledge of all banks setups. Maintaining and managing of Server hardware and OS related calls including Escalations. Troubleshooting Server hardware, OS issues, system failures. Client like SBI MICR, GAIL, PNB, SBI. Technical support on customer hardware issues. Working as Team Leader at HCL Infosystem and provide support from field for major banks and corporates like Punjab National Bank, State Bank of India, Oriental Bank of Commerce, Gas Authority of India Limited  Installation and administration of various Intel servers (IBM.HP, ACER and HCL global line). Installation and maintenance of CBS servers for STATE BANK OF INDIA and SBI MICR site. Hardware Troubleshooting, OS support, Maintenance of Desktop’s, Printer’s. Provide technical support for system integration, Installation and maintenance of Operating system & Hardware to team members. Booting related issues. Provide onsite Support for problems raised on Windows and Networking.Handling team size of 10 to 15 engineers and give support to engineers at Gail site, handled logistics of Gail site for an year, provided online help to field and site engineers, taking care of all set up pending, solving, escalation calls of field and handling logistics, coordination with back office regarding spares pending and demand follow ups.

Master In Business Administration, Information Technology, 75.06%

I have completed my master degree from Sikkim Manipal university with aggregate 75.06 %

Three Year Diploma In Computer Engineering From Ambedkar Memorial Polytechnic, Computer Science, 75%

Three year diploma in computer engineering from Ambedkar Memorial Polytechnic, Shakarpur, Delhi with aggregate 75%(complete in year 2002)

Xii Standard, Science, 75%

Xth Standard, Science