Deepak Sharma Email & Phone Number

Mumbai, Maharashtra, India

Vadodara Area, India

Responsible for timely Customer Service, Handling 9 ISPs for Vadodara, Bharuch, Anand, Nadiad, Godhra & Dahod.

Gwalior Area, India

Responsible for the entire Gwalior Zone for DMS, AV/CV, Retails, Retention & Up sell.Responsible for Zero usage monitoring (both 7 days and Cumulative) on routine basis and developing new programs/Offers to reduce ZU base and maximize network usage by offering best fit products to segmented base of customers.Responsible for the profitability of the store, as well as customer experience of the store.Responsible for maximizing SRC (Second Recharge), TRC (Third Recharge) & FTRC (fourth Recharge) penetration within 30 days of activation by offering various products as per customer segmentation based on usage and customer profiling Sentizing second level recharges to distributors and retailers for my zone.UAT (Use Acceptance Test) of new products within stipulated time communicated by corporate team.Educating distributors & retailers about the reasons of rejections, to ensure less rejection at first level.Responsible for ensuring timely pick up of CAFs from distributor point and ensuring the same is reached within TAT at spoke location and vicervesa. Execute programs for Zero usage and low recharge base for my zone.Handling Do & Delight Activity for Prepaid HVC base: Health check calls to repeat callers at call center to understand customer requirement/Identify customer complaints. Providing online resolution or close looping of complaints with the help SO team within communicated SLA to create customer delight.Handling 34 distributors across Gwalior, ensuring timely CAF collection from all distributors.Responsible for up selling and retention, second recharge for the entire Gwalior Zone.Responsible for timely data feeding to communication team, Drafting SMS & OBD text & planning communication strategy to enhance performance.Responsible for ensuring timely AV CV on activations.

Gwalior

Responsible for Prepaid, PCO & Postpaid Provisioning, Post-Paid Collection, Retention, Complaint Management, Customer Service from True Value HUB for Entire Gwalior Zone.