Deepak Sharma Email & Phone Number

Being a Global Admin on office365 Managing licenses and usage of users assignment of licenses Removing and add users in groups, creating DL/O365 groups Managing Azure VDI and troubleshooting issuesVisit DC site as well with Data centre team Managing VM in vSphere client keep them updates also add and remove VM as per requirementManaging SSL portal purchasing and renew for team post approval from management Work on internal IT tickets on salesforce and close them… Show more Being a Global Admin on office365 Managing licenses and usage of users assignment of licenses Removing and add users in groups, creating DL/O365 groups Managing Azure VDI and troubleshooting issuesVisit DC site as well with Data centre team Managing VM in vSphere client keep them updates also add and remove VM as per requirementManaging SSL portal purchasing and renew for team post approval from management Work on internal IT tickets on salesforce and close them Every Quarter pull reports from different portal for audit purpose and shared with teamMange device inventory and company assets along with office licenses Show less

Bangalore Urban, Karnataka, India

Gurugram, Haryana, India

• Providing Enterprise level support (B2B) to Microsoft Clients on Windows Server 2012, 2016, 2019 and Client OS• Working with Remote Desktop Services (RDP Sessions and RDS Environment)• Deploy RDS environment and troubleshooting.• Working on Start Menu, WMI issues and providing solutions• Provide plan of action to clients and take follow up of cases on emails• Deploy Remote apps in environment and troubleshooting• Install and configure licenses in RDS… Show more • Providing Enterprise level support (B2B) to Microsoft Clients on Windows Server 2012, 2016, 2019 and Client OS• Working with Remote Desktop Services (RDP Sessions and RDS Environment)• Deploy RDS environment and troubleshooting.• Working on Start Menu, WMI issues and providing solutions• Provide plan of action to clients and take follow up of cases on emails• Deploy Remote apps in environment and troubleshooting• Install and configure licenses in RDS Environment• Installation and Configure Active Directory Domain Services Role • Promotion of Domain Controller • Creating and Managing User Accounts • Understanding of DHCP, DNS and FSMO Roles • Managing Group policies • Understanding of Kerberos Authentication• Windows Server 2012R2, 2016 & 2019 Configuration & Troubleshooting.• Active Directory Replication• Active Directory Backup• Works on Terminal Server issues, Printing issues• Knowledge of tools Process Monitor and WMIDiag• Providing RCA to the clients on e-mails• Knowledge of Azure Fundamentals (AZ900)• Knowledge of SCCM2007, 2012 and Current branch site server and installation process. Show less

Gurgaon, India

• Resolving customers queries and complaints related to software issues through calls by taking the remote access.• Resolving the internet, peripheral and software related issues.• Making calls to customers to up-sell or upgrade the plans provided by the sales team.• Taking initiative of conducting trainings of the new joiners.• Organizing team huddle to share updated information among the team members.• Ensure confidentiality of all information collected while handling the… Show more • Resolving customers queries and complaints related to software issues through calls by taking the remote access.• Resolving the internet, peripheral and software related issues.• Making calls to customers to up-sell or upgrade the plans provided by the sales team.• Taking initiative of conducting trainings of the new joiners.• Organizing team huddle to share updated information among the team members.• Ensure confidentiality of all information collected while handling the call. Show less

• Answering the calls professionally to provide information about services.• Resolving customer queries, requests and complaints through calls and email.• Maintains customer records by updating information.• Maintaining the login hours.• Ensure confidentiality of all information collected during the call.• Taking initiative of conducting trainings of the new joiners.