Deepak Kumar Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Nanaimo, British Columbia, Canada

Nanaimo, British Columbia, Canada

• Supervise and lead a team of retail associates, providing guidance, coaching, and support to ensure excellent customer service and operational efficiency.• Drive sales goals and targets, monitor sales performance, and implement strategies to optimize revenue and meet or exceed sales objectives.• Oversee inventory management, including stock replenishment, receiving, and stock level monitoring to minimize stockouts and excess inventory.• Foster a customer-centric environment by ensuring that all team members provide exceptional service, handle customer inquiries and issues, and maintain a welcoming atmosphere.• Manage day-to-day store operations, including opening and closing procedures, cash handling, and adherence to company policies, safety regulations, and visual merchandising standards.

Nanaimo, British Columbia, Canada

• Participate in training programs to gain a comprehensive understanding of retail operations, company policies, and supervisory responsibilities.• Assist in providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience.• Learn inventory control processes, including receiving, stocking, and monitoring merchandise levels, to support efficient stock management.• Collaborate with store team members, such as cashiers and sales associates, to complete tasks and projects and contribute to a harmonious work environment.• Assist in daily store operations, including cash handling, maintaining store cleanliness, and supporting store opening and closing procedures as part of your training program.

Nanaimo, British Columbia, Canada

Nanaimo, British Columbia, Canada

Ensured customer’s queries are addressed at all the timesEnsured that the zoning of products are 100% compliant as per the policiesEnsured that the store safety and cleanliness are compliant as per the safety policies

Nanaimo, British Columbia, Canada

• Executed daily order fulfillment tasks for online and in-store customers of Home Depot, resulting in a 99% order accuracy rate.• Communicated effectively with team members to ensure the timely processing of orders, resulting in a 98% order processing time within designated SLAs.• Complied with all safety procedures and guidelines to ensure a safe and accident-free work environment, resulting in a 0% accident rate.

Delhi, India

• Spearheaded a team of 50+ sales professionals and four Assistant Managers, overseeing contact center sales operations across three lines of business.• Set periodic sales targets for the team and achieved a 15% increase in sales revenue across all three LOBs.• Oversaw our German Consulting Services, resulting in a 10% increase in monthly sales revenue from that department alone.• Optimized available resources, resulting in a 20% increase in leads and a 30% increase in marketing engagement.• Contributed to the creation of ad sets for social media ad campaigns, resulting in a 25% increase in brand awareness and a 20% increase in customer engagement.• Successfully managed three lines of business, resulting in an overall revenue growth of 12% for the company.

Gurugram, Haryana, India

• Managed a team of 18-20 agents, resulting in a 25% increase in overall productivity.• Assisted the team in meeting sales targets, achieving a 15% increase in sales revenue for the program.• Worked with different lines of business (LOBs) within the program, resulting in a 10% increase in cross-selling and up-selling opportunities.• Acted as a mentor for team supporters and new TL interns, resulting in a 20% improvement in their overall performance and a 15% reduction in their training time.• Developed and implemented new training programs for the team, resulting in a 15% increase in customer satisfaction within the team and an 18% increase in first-call resolution.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Commerce - Bcom, Business/Commerce, General