As a seasoned leader in sales, customer service, and team management, I have consistently driven exceptional results across diverse industries and roles. My career has been marked by a commitment to excellence, from optimizing sales operations to nurturing high-performing teams.In my role as a Manager at CollegeDekho_StudyAbroad in Delhi, India, I led a team of over 35 professionals, managing sales operations across three business lines. My leadership contributed to a 15% boost in sales revenue and a 30% rise in marketing engagement, showcasing my ability to enhance performance and drive growth.At Convergys in Gurugram, Haryana, India, I spearheaded a team of 18-20 agents, achieving a 25% increase in productivity and a 15% uplift in sales revenue. My focus on enhancing cross-selling opportunities led to a 10% improvement in performance, demonstrating my skill in leveraging team strengths to achieve strategic goals.Currently pursuing an MBA at Vancouver Island University, I am passionate about leveraging my expertise to lead and inspire teams in the dynamic call center industry. My proactive approach and adaptability in fast-paced, multicultural environments ensure that I consistently deliver results and foster collaboration.Let’s connect to explore how my leadership experience and strategic vision can contribute to achieving outstanding results for your organization.