Deepak Raj Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Lead and oversee critical/transformative IT projects, Supplier Portal Solution on Azure Cloud on Microsoft Power platform, ERP Digitalization Initiative, Managed Service Transition, Dassault Systems Delmia Ortems Manufacturing planner / Production scheduler software, Enterprise document management (EDMS) systems or Enterprise content management (ECM) systems and other strategic projects. Responsible for the successful planning, execution of the projects, ensuring alignment with business objectives. Collaborate with cross-functional teams, manage stakeholders, seamless integration of IT solutions into the company's operations.

Dubai, United Arab Emirates

•Responsible for managing concurrent high visibility initiatives end to end in blending traditional project management methodology with agile methods in a fast-paced environment that may involve multiple business units, provide right predictability and agility*Track project performance, identify areas of improvement, and implement corrective actions to mitigate risks and enhance project outcomes.•Single point of contact at Initiative Level for Business.Leading the RFX process in collaboration with Product Management, Architecture & Delivery from need understanding till the legal documents sign-off•Ensure adequate capacity is allocated, tracks progress, dependencies, risks & issues as required•Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.•Vendor & P&L contract engagement, supports portfolio to validate business case, costs, risks, provides updates to portfolio.* Managed Platinum Card (Loyalty Discount Program for employees) Initiative involving tendering, technical evaluation/vendor finalization, commercial evaluation and Implementation planning. * Managed Case Management Initiative for HR and Flight Ops businesses, involving tendering, technical evaluation/vendor finalization.

Delhi, India

•Overall accountability on schedule, scope, budget and milestone of projects.*Build strong and trusted relationships with clients beyond the immediate advisory assignment.•Establish project management methodologies, processes, and best practices to ensure consistent project execution and adherence to quality standards.•Accountable for onboarding and training project managers on all project management best practice principles including action item registers, RAID management, requirement traceability matrix, managing delivery and closure of all requirements, defects and product enhancements on all projects through JIRA, accurate resource allocation management, and maintenance of project plans and milestones.•Support organizational and project manager staffing based on customer needs (communicating, managing, executing) including resource estimations, report generation, utilization and forecasts.*Digitization Project for Central Government/Indian Ministry – Worked on building next generation interactive omnichannel portal for better online experience, easier forms-filling services, greater compliance and insightful analytics - Adobe AEM forms, Sites, WSO2, Seibel, Oracle

Bangalore

Single point of ownership and management for the delivery of a portfolio of projects - End User Services / End User Compute Windows 10 upgrades, MS office suite and migration to Office 365 (Pre-packaged solutions), Infrastructure and Cloud Services application migration to Public Cloud (Azure, AWS, GCP) and private cloud VMware/HyperV, Data-center Migration Work with leadership to establish a strategic roadmap to scale professional services including, new andupdated services offerings, services packaging and pricing model, team skill set requirements, projectgovernance and sales and delivery oversight. Contribute to the product roadmap or pre-packaged solutions based on feedback on the ground fromcustomers and from implementation experience.

Bangalore

Deliver Professional Services contracts, including Statements of WorkEstablish best practices for the delivery of Professional Services to ensure world class productivity and quality for Arisglobal / Lifesphere software productsLead the development and implementation of Arisg / Lifesphere software product suite across NA/EMEA servicing 30+ pharma clients on Cloud Platform (multi-tenancy)Bridged the gap between customer expectations and engineering decisions by communicating effectively with both.Manage teams involved in Software Development/Customization, Testing, Implementation, Configuration & Training.Manage P & L, BudgetsSupport to Sales and marketing activities for Professional Services offerings and Contract negotiations and execution

Bangalore

• Supported Managed Cloud Infrastructure Services for clients (IaaS & PaaS), migration and on-boarding of new clients onto Cloud platform (MCP) as desired• Demonstrated ability to lead and develop a world-class organization to support a global 24x7 environment• Introduced new programs, tools and processes to bring in change• Collaborated with Product and Engineering teams to evaluate incident data and design new offerings and features or improve existing ones with serviceability in mind• Managed 200+ resources (Cloud platform support teams) providing L1 / L2 / L3 across different technology verticals with resources spread across Bangalore, Santa Clara/US and North Ryde/Australia• Focused on Operational Metrics - SLA management, Improving client experience, Driving an enterprise service culture within Cloud Business Unit

Bengaluru Area, India

• Drove IT initiatives and solutions in line with JSW Group’s future strategy/road-map• Managed Annual IT Budgets of 20M USD and execute strategic projects/initiatives• Executed 15+ Digital and Strategic transformation projects to drive cost reduction, support robust scalable infrastructure with redundancy and standardization• Managed large infrastructure and application support team of 200+ resources across Datacenter, Network, SAP Basis, Collaboration and Unified communication, Help-desk & Desk-side Support, VDI Infra, Cloud, Microsoft Technologies, Mobile Device Management and Voice/Video Infra• Program Governance of Managed Services engagements across multiple vendors• Upkeep of the infrastructure and applications– ERP/Non ERP systems in Datacenter as per the SLA, provide consistent operational metrics• People Management, Stakeholder Management

Bengaluru Area, India

• Through team of 70 Global Project Managers, managed 100+ projects (infrastructure and application related) – ITSM Projects (Application Development/Customisation, Migrations and Rollouts), Data-center services projects (On-boarding of clients for Unisys cloud-based infrastructure solutions - Microsoft Azure), End User projects involving Service desk, Desk side support, Hardware refresh, Application packaging and distribution• Governance and Delivery of projects through effective program management• Manage business-level client relationships (expectations, communications, negotiations, escalation and feedback) as part of stakeholder management• Handled people management responsibilities for 75+ resources which including: Performance appraisal; Skills / Competency Assessments; Training; Mentoring; Rewards & Recognition; Retention• Focused on Growth, Customer, Employee and Financial Metrics for the Business Unit / Delivery Unit

Bengaluru Area, India

Managed and owned the Client Event Services transformation/transition globally, large teams and outsourced vendors, involved in Client Services provisioning work for Goldman employees globallyInvolved in resource planning, forecasting for department and progress reporting. Handled People Management, worked with subcontractors for resourcing. Managed a team size of 150+ resources with direct reporting of 5 managers .

Singapore, Singapore

Manage IT Services delivery of different nature - Application Hosting services, End User services, Commandcenter, Datacenter & Infrastructure services for customers across multiple sectors.Responsible for 3 large multi-year Outsourcing engagement TCV 5 to 50 M USD in the areas of ServiceDelivery management, SLA Management, Contract/Financial management and Relationship Management.Manage large teams (100+ resources) providing Tier 1/ Tier 2/Tier 3 support for the client.

Singapore

Masters In Computer Science, Computers

Be, Industrial & Prod Engg