Deepak Raj Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Lead and oversee critical/transformative IT projects, Supplier Portal Solution on Azure Cloud on Microsoft Power platform, ERP Digitalization Initiative, Managed Service Transition, Dassault Systems Delmia Ortems Manufacturing planner / Production scheduler software, Enterprise document management (EDMS) systems or Enterprise content management (ECM).

Dubai, United Arab Emirates

• Responsible for managing concurrent high visibility initiatives end to end in blending traditional project management methodology with agile methods in a fast-paced environment that may involve multiple business units.
• Single point of contact at Initiative Level for Business.Leading the RFX process in collaboration with Product Management, Architecture & Delivery from need understanding till the legal documents sign-off
• Ensure adequate capacity is allocated, tracks progress, dependencies, risks & issues as required
• Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the team.
• Vendor & P&L contract engagement, supports portfolio to validate business case, costs, risks, provides updates to portfolio.* Managed Platinum Card (Loyalty Discount Program for employees) Initiative involving.

Delhi, India

• Overall accountability on schedule, scope, budget and milestone of projects.*Build strong and trusted relationships with clients beyond the immediate advisory assignment.
• Establish project management methodologies, processes, and best practices to ensure consistent project execution and adherence to quality standards.
• Accountable for onboarding and training project managers on all project management best practice principles including action item registers, RAID management, requirement traceability matrix, managing delivery and.
• Support organizational and project manager staffing based on customer needs (communicating, managing, executing) including resource estimations, report generation, utilization and forecasts.*Digitization Project for.

Bangalore

Single point of ownership and management for the delivery of a portfolio of projects - End User Services / End User Compute Windows 10 upgrades, MS office suite and migration to Office 365 (Pre-packaged solutions), Infrastructure and Cloud Services application migration to Public Cloud (Azure, AWS, GCP) and private cloud VMware/HyperV, Data-center.

Bangalore

Deliver Professional Services contracts, including Statements of WorkEstablish best practices for the delivery of Professional Services to ensure world class productivity and quality for Arisglobal / Lifesphere software productsLead the development and implementation of Arisg / Lifesphere software product suite across NA/EMEA servicing 30+ pharma clients.

Bangalore

• Supported Managed Cloud Infrastructure Services for clients (IaaS & PaaS), migration and on-boarding of new clients onto Cloud platform (MCP) as desired
• Demonstrated ability to lead and develop a world-class organization to support a global 24x7 environment
• Introduced new programs, tools and processes to bring in change
• Collaborated with Product and Engineering teams to evaluate incident data and design new offerings and features or improve existing ones with serviceability in mind
• Managed 200+ resources (Cloud platform support teams) providing L1 / L2 / L3 across different technology verticals with resources spread across Bangalore, Santa Clara/US and North Ryde/Australia
• Focused on Operational Metrics - SLA management, Improving client experience, Driving an enterprise service culture within Cloud Business Unit

Bengaluru Area, India

• Drove IT initiatives and solutions in line with JSW Group’s future strategy/road-map
• Managed Annual IT Budgets of 20M USD and execute strategic projects/initiatives
• Executed 15+ Digital and Strategic transformation projects to drive cost reduction, support robust scalable infrastructure with redundancy and standardization
• Managed large infrastructure and application support team of 200+ resources across Datacenter, Network, SAP Basis, Collaboration and Unified communication, Help-desk & Desk-side Support, VDI Infra, Cloud, Microsoft.
• Program Governance of Managed Services engagements across multiple vendors
• Upkeep of the infrastructure and applications– ERP/Non ERP systems in Datacenter as per the SLA, provide consistent operational metrics

Bengaluru Area, India

• Through team of 70 Global Project Managers, managed 100+ projects (infrastructure and application related) – ITSM Projects (Application Development/Customisation, Migrations and Rollouts), Data-center services projects.
• Governance and Delivery of projects through effective program management
• Manage business-level client relationships (expectations, communications, negotiations, escalation and feedback) as part of stakeholder management
• Handled people management responsibilities for 75+ resources which including: Performance appraisal; Skills / Competency Assessments; Training; Mentoring; Rewards & Recognition; Retention
• Focused on Growth, Customer, Employee and Financial Metrics for the Business Unit / Delivery Unit

Bengaluru Area, India

Managed and owned the Client Event Services transformation/transition globally, large teams and outsourced vendors, involved in Client Services provisioning work for Goldman employees globallyInvolved in resource planning, forecasting for department and progress reporting. Handled People Management, worked with subcontractors for resourcing. Managed a team.

Singapore, Singapore

Manage IT Services delivery of different nature - Application Hosting services, End User services, Commandcenter, Datacenter & Infrastructure services for customers across multiple sectors.Responsible for 3 large multi-year Outsourcing engagement TCV 5 to 50 M USD in the areas of ServiceDelivery management, SLA Management, Contract/Financial management and.

Singapore

Masters In Computer Science, Computers

Be, Industrial & Prod Engg