Deepak Raj Email & Phone Number

Dubai, United Arab Emirates

As an IT Support Engineer, I provide comprehensive technical support to over 300+ on-site users and 150+ remote users, ensuring seamless IT operations across the organization. My key responsibilities include:o User Support: Delivering prompt and effective technical assistance to both on-site and remote users, addressing a wide range of IT issues.o Process Automation: Spearheading the paperless initiative by creating and managing automated workflows using Microsoft Power Automate, enhancing efficiency and reducing manual tasks.o Server Management: Overseeing server monitoring and maintenance to ensure optimal performance and uptime.o Backup and Replication: Configuring and monitoring backup and replication processes to safeguard critical data and ensure business continuity.o Office 365 Administration: Providing expert support and administration for Office 365, including user management, troubleshooting, and training.

Bangalore Urban, Karnataka, India

Dedicated and focused IT Support Engineer backed by 2.5 years of Specialized Troubleshooting Experience in Network Management, Servers, Backup and Recovery Solutions, Hardware/Software, Firewalls, and Routers. Experienced in key tasks such as:o Software maintenance and support.o Provide on-site and remote IT product support and technical assistance to client companies.o Manage servers, firewalls and backup solutions for parent and client companies.o Maintain Users and Active Directory, ADFS, DHCP, TCP/IP, and DNS. o MySQL database management and table creations and manipulations using SQL queries.o Worked on data movement and data replication from one data warehouse (Oracle, Teradata, Hadoop) to other big data platforms through technologies that include extract, load, transform (ELT), data replication and Change Data Capture (CDC).