Director Of Professional Services
Current
Sep 2023 - Present
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Deepak Sharma Email & Phone Number
Seasoned Support and IT professional having , Project Management, Product Management , Technical Support,Customer Success and Product Led Growth experience.
at
Accops
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Seasoned Support and IT professional having , Project Management, Product Management , Technical Support,Customer Success and Product Led Growth experience.
Location
Pune, Maharashtra, India
Company size
Who is Deepak Sharma? Overview
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Deepak Sharma is listed as Seasoned Support and IT professional having , Project Management, Product Management , Technical Support,Customer Success and Product Led Growth experience. at Accops, a company with 107 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Deepak Sharma.
Deepak Sharma previously worked as Director of Professional Services at Accops and Director Technical Support at Qualys. Deepak Sharma holds Hsc from Vidya Bhavan.
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Accops
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Profile bio
About Deepak Sharma
With over 19 years of experience in IT Infrastructure and Information Security Management, I lead the technical support function at Qualys, a leading cloud-based security and compliance solution provider. I hold multiple certifications, such as CCISO, CRISP, CLIP, and ISMS LA, that demonstrate my expertise and credibility in the security and cloud domain.As the Director of Technical Support, I handle rapid change, support new products, and manage high-volume tickets, while ensuring quality, efficiency, and scalability of the technical support services. I also have a sound knowledge of security, storage, managed services, ITIL, and ISMS, and have successfully led and managed cross-functional teams for project execution and delivery. My mission is to drive customer success and satisfaction with Qualys Cloud Platform, by fostering a culture of collaboration, innovation, and continuous improvement within the technical support team, and across the organization.
Current workplace
Deepak Sharma's current company
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Accops
10 roles
Deepak Sharma work experience
A career timeline built from the work history available for this profile.
Director Technical Support
Results-oriented Technical Support Leader with a deep understanding of private and public SaaS organizations. Experience with rapid change and successfully integrating and supporting new products through acquisition. Industry expert for cloud and on-premise solutions with creative strategies for high-volume support ticket management.
Jun 2022 - Aug 2023
Senior Technical Support Manager
Jan 2020 - May 2022
Private Cloud Platform -Support Manager
Jan 2018 - Dec 2019
Technical Project Manager
Jan 2017 - Dec 2017
Technology Architect, Manager -It Service, Support And Operations
Feb 2012 - Jan 2017
Team Lead-Consultants
Qsg Resource Management Pvt Lt
Key Responsibilities: Working as an Team Lead-Consultants for the Pune center.Implemented the ISO 27001 framework right from scratch for the organization.Created technical specifications and work plans for new products and services to be developedReporting to the CISO on the progress within the framework, incidents, security status, current.
Sep 2009 - Jan 2012
Staff Product Support Analyst
Organization Bmc Software India Pvt Ltd
Key Responsibilities: Key Projects Handled;Project 1Title: BMC Performance Manger Portal /PATROL.Extensive knowledge of installation, configuration and troubleshooting various components of BMC Performance Manager for Servers Key Projects Handled;Project 2Title: CSP (Customer Support Professional)Officially The Customer Professional Trainer and Awarded the.
Dec 2006 - Sep 2009
Sr. Product Support Analyst
Symantec Corp.
- Responsible to provide technically accurate and professional support for below Symantec Products implementation and management.
- Enterprise Security Manager (ESM): Symantec Enterprise Security Manager enables organizations to define, measure, and report on the compliance of information systems against security policies, standards and government.
- Symantec Control Compliance Suit (CCS): Control Compliance Suite provides end-to-end coverage for the IT compliance lifecycle, including policy management, technical and procedural controls assessment, reporting and.
- Patch Assessment: The patch assessment is performed to check the installed security patches for the compliance.
- Responsible for Planning and Managing Audit cycles Incident with client coordination, Change management, Risk Assessment, Audits for the clients based on our tool and assisting then in remediation process.
- Design Backup and restore strategy for media rotation and types of backup using Veritas Backup Exec for Windows Product (version - 8.6, 9, 9.1, 10-Beta) in their Multi domain environments.
Apr 2004 - Nov 2006
Technical Support Engineer
Period Of Service
Key Responsibilities:To provide second level support to customers and Team Members. Also, to ensure all Team Members have all the necessary tools and resources.Participate in the escalation process under the direction of the seniors. Notify the seniors of any unresolved issues on escalations or open calls.Plan and conduct training programs for the.
Dec 2002 - Apr 2004
Team & coworkers
Colleagues at Accops
Other employees you can reach at accops.com. View company contacts for 107 employees →
GB
Gauri Bhave
Colleague at Accops
Pune, Maharashtra, India, India
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AK
Abhijeet Kedar
Colleague at Accops
Pune, Maharashtra, India, India
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MK
Manisha Kinarkar
Colleague at Accops
Nagpur, Maharashtra, India, India
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PR
Prasanna R
Colleague at Accops
Bengaluru, Karnataka, India, India
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SM
Saheb Mathur
Colleague at Accops
Jodhpur, Rajasthan, India, India
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NR
Naveen Raj
Colleague at Accops
Bengaluru, Karnataka, India, India
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RG
Rinku Gabhane
Colleague at Accops
Pune, Maharashtra, India, India
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VC
Vivek Chavan
Colleague at Accops
Mumbai, Maharashtra, India, India
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PK
Pradnyesh Kadam
Colleague at Accops
Pune, Maharashtra, India, India
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PD
Purva D.
Colleague at Accops
Pune, Maharashtra, India, India
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Gauri Bhave
Colleague at Accops
Pune, Maharashtra, India, India
View →
AK
Abhijeet Kedar
Colleague at Accops
Pune, Maharashtra, India, India
View →
MK
Manisha Kinarkar
Colleague at Accops
Nagpur, Maharashtra, India, India
View →
PR
Prasanna R
Colleague at Accops
Bengaluru, Karnataka, India, India
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SM
Saheb Mathur
Colleague at Accops
Jodhpur, Rajasthan, India, India
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NR
Naveen Raj
Colleague at Accops
Bengaluru, Karnataka, India, India
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RG
Rinku Gabhane
Colleague at Accops
Pune, Maharashtra, India, India
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VC
Vivek Chavan
Colleague at Accops
Mumbai, Maharashtra, India, India
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PK
Pradnyesh Kadam
Colleague at Accops
Pune, Maharashtra, India, India
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PD
Purva D.
Colleague at Accops
Pune, Maharashtra, India, India
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3 education records
Deepak Sharma education
Hsc
Vidya Bhavan
Ssc
Vidya Niketan Telco
2002 B.E, Electronics
Pune University
FAQ
Frequently asked questions about Deepak Sharma
Quick answers generated from the profile data available on this page.
What company does Deepak Sharma work for?
Deepak Sharma works for Accops.
What is Deepak Sharma's role at Accops?
Deepak Sharma is listed as Seasoned Support and IT professional having , Project Management, Product Management , Technical Support,Customer Success and Product Led Growth experience. at Accops.
Where is Deepak Sharma based?
Deepak Sharma is based in Pune, Maharashtra, India while working with Accops.
What companies has Deepak Sharma worked for?
Deepak Sharma has worked for Accops, Qualys, Infosys Bpo, Qsg Resource Management Pvt Lt, and Organization Bmc Software India Pvt Ltd.
Who are Deepak Sharma's colleagues at Accops?
Deepak Sharma's colleagues at Accops include Gauri Bhave, Abhijeet Kedar, Manisha Kinarkar, Prasanna R, and Saheb Mathur.
How can I contact Deepak Sharma?
You can use AeroLeads to view verified contact signals for Deepak Sharma at Accops, including work email, phone, and LinkedIn data when available.
What schools did Deepak Sharma attend?
Deepak Sharma holds Hsc from Vidya Bhavan.
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