As a Regional Assistant Manager at American Express, I manage the corporate credit card program for a global client, Macquarie Group, across APAC and EMEA regions. I am responsible for minimising the credit loss and increasing the annual rebates by servicing the client on delinquency and expense management, offering payment solutions, and working towards reducing late payment fees. I also review the entire program closely and offer American Express tools and services, and manage the projects till completion. With a Bachelor of Science in Biochemistry from Sri Venkateshwara College, Delhi University, I have a strong academic background and a passion for learning new skills. I have earned multiple certifications from LinkedIn on topics such as executive presence, emotional intelligence, and customer service foundations. I have also demonstrated my skills in sales, customer relationship management (CRM), management, project management, and team management in my previous roles as an Analyst and a Project Manager in the financial and IT services sectors. I am motivated by delivering customer-first results, driving process excellence, and contributing to the success of my team and organisation.