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Siddharth Singh is listed as Director Strategy and Support Credit, Fraud and Aquisitions at American Express at American Express, a company with 69113 employees, based in Gurgaon, Haryana, India. AeroLeads shows a matched LinkedIn profile for Siddharth Singh.
Siddharth Singh previously worked as Director –Strategy and Supportnagement at American Express and Director Strategy and Support Credit, Fraud and Aquisitions at American Express. Siddharth Singh holds Master Of Business Administration - Mba, Marketing And Finance from J M Patel Institute Of Business Management.
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An astute professional offering 21 years of rich and comprehensive experience in leading large teams and managing performance and process. Experience in Operational Excellence, Performance Management, Credit, Fraud and Acquisition Servicing Strategy and Plan, Work Force Management (Capacity Planning, FTE and Cost Optimization, Scheduling / Forecasting, Servicing Capabilities, Dialler and Inventory Management), Business Continuity Planning, Client and Stake Holder Management, Project Migration and Transition, Sales, Business Development, Corporate Account Management and Marketing. Experience in Finance - Collections, Fraud, Acquisition, ITES, Print media, Construction and Training industry. Proficient in establishing standard operating practices, enhance scalability, handling start-ups and existing businesses
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A career timeline built from the work history available for this profile.
Gurgaon, India
GLOBAL OPTIMIZATION AND CALL MANAGEMENTEstablished the WFM department in India, Philippines, HK and Malaysia. Scaling operations from 6 FTE to current ~200 FTE, Refined the organizational design and established the hub and spoke support model. Established operational command centers in Gurgaon, Malaysia and Manila. Conceptualized and created the Center of.
Gurgaon, India
Responsible for the real time management, MIS, capacity planning, F&S for 36 clients across India, Asia Pacific and North America- Handling the India and Philippines WFM team - Successfully handling the Tier 1 metrics, Service Level, ASA, Abandon %, Occupancy etc, ensuring overall profitability of the processes- Managed a team of 300 Analysts with 5.
Hyderabad Area, India
- Responsible for the entire Customer Service and Transaction Service (Financial and Gaming Queries) Risk Management and Credit, Verification (Soft/Hard), Recovery for all gaming verticals. Managing core and specialized team of 365 members. Interact, coach and mentor all Assistant Managers, Team Leads to ensure process & guidelines adherence, quality.
New Delhi Area, India
- Handled team of 200 members for HP Pavilion voice process- Strategic and day-to-day operations for the largest customer of vCustomer (HP)- Participation in key client quarterly and weekly reviews.- Manage attrition and improve Employee Retention - Achieve key operational metrics for the process- Assess, plan and drive performance matrices for process.
Mumbai Area, India
- Member of the start-up team January 2002 in Mumbai.- Developed and managed major Call Centres as clients like, SITEL, e-Serve, Transworks, Intelenet Global, e-funds, epicentre, ICICI One Source, WNS, EDS etc.- Worked closely with Call Centres to identify & provide solutions for- Manpower Needs- Training Needs - Assessment & quality needs. Quality.
Mumbai Area, India
- Handled 25 Dealers and 200 sub-dealers for Mumbai and surrounding area- Achieving defined profitability and sales- Ensuring Growth and policy implementation- Production Mix Planning and Monitoring- Achieving the product mix sales to ensure yield- Managing architect and contractor relationship for product approval- Competition analysis and project.
Mumbai Area, India
- Space selling to corporate accounts in Yellow Pages for 9 cities- Handling corporate clients and selling advertisement space for Magazines like Better Photography, Search etc- Handling press and outdoor advertising for the organization- Handling logistics and distribution of yellow pages for 4 cities- Handled reputed clients like SBI, Mahindra, UBI.
Other employees you can reach at americanexpress.com. View company contacts for 69113 employees →
Assane Tingolva
Colleague at American ExpressDschang, West, Cameroon, Cameroon
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Shobhna Massey
Colleague at American ExpressDelhi, India, India
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Robin Thakur
Colleague at American ExpressGurugram, Haryana, India, India
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Ajay Verma
Colleague at American ExpressGurgaon, Haryana, India, India
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Brooke Foy
Colleague at American ExpressNew York, New York, United States, United States
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Yashi Bisen
Colleague at American ExpressIndia, India
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Hailyn Valle
Colleague at American ExpressPeoria, Arizona, United States, United States
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Vichitra Zawar
Colleague at American ExpressGurgaon, Haryana, India, India
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Vikas Ohri
Colleague at American ExpressGurugram, Haryana, India, India
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Abhishek Kumar
Colleague at American ExpressChennai, Tamil Nadu, India, India
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Quick answers generated from the profile data available on this page.
Siddharth Singh works for American Express.
Siddharth Singh is listed as Director Strategy and Support Credit, Fraud and Aquisitions at American Express at American Express.
Siddharth Singh is based in Gurgaon, Haryana, India while working with American Express.
Siddharth Singh has worked for American Express, Convergys, Party Gaming Llc, V Customer Limited, and Hero Corporate Service Private Limited.
Siddharth Singh's colleagues at American Express include Assane Tingolva, Shobhna Massey, Robin Thakur, Ajay Verma, and Brooke Foy.
You can use AeroLeads to view verified contact signals for Siddharth Singh at American Express, including work email, phone, and LinkedIn data when available.
Siddharth Singh holds Master Of Business Administration - Mba, Marketing And Finance from J M Patel Institute Of Business Management.
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