EasyAspataal is a new age Health-tech platform that is born with a vision of digitizing the hospitalization process. • Day-to-day operations for Lead Management and servicing• Creation and effective execution of SOPs across all departments• Managing Hospital and Vendor 360 from empanelment, rate negotiation and disbursement of funds• Crisis management with hospitals and patients and NBFCs• Collection of repayment from Policy Holder• POC for circulation of Daily MIS to Management

• Heading the department and supervising all customer complaints & escalations nation-wise.• Conducted general customer service employee training and provided post-training support as needed. Mentored junior customer service employees in responding to non-routine customer inquiries and issues.• Created a system to contact all inactive and past customers. Cocoordinating and tracking sales and making MIS of membership renewals and new enquiry analysis.• Planning and creating marketing strategies and budget.• Analyzing target achievements on a monthly basis. Launching exciting offers throughout the year to boost sales.• Liaison with Roaming Managers & Branch Managers.• Responsible for profitability of the club along with day to day operations.• Conducting periodic training to improve sales and audits for implementation of SOP.