Deepali Shetty Email & Phone Number

Mumbai, Maharashtra, India

• EasyAspataal is a new age Health-tech platform that is born with a vision of digitizing the hospitalization process.
• Day-to-day operations for Lead Management and servicing
• Creation and effective execution of SOPs across all departments
• Managing Hospital and Vendor 360 from empanelment, rate negotiation and disbursement of funds
• Crisis management with hospitals and patients and NBFCs
• Collection of repayment from Policy Holder

Mumbai, Maharashtra, India

• Heading the department and supervising all customer complaints & escalations nation-wise.
• Conducted general customer service employee training and provided post-training support as needed. Mentored junior customer service employees in responding to non-routine customer inquiries and issues.
• Created a system to contact all inactive and past customers. Cocoordinating and tracking sales and making MIS of membership renewals and new enquiry analysis.
• Planning and creating marketing strategies and budget.
• Analyzing target achievements on a monthly basis. Launching exciting offers throughout the year to boost sales.
• Liaison with Roaming Managers & Branch Managers.