Deepa Shah Email & Phone Number

Fairfax, Va, Us

Redwood City, California, United States

San Francisco Bay Area

Dubai, United Arab Emirates

Dubai has one of the largest Gold Souq' (markets) in the world, and my market research sparked an idea of serving the local Indian and Pakistani expats demand for inexpensive gold and diamond pieces (look-a-like alternatives to the genuine exclusives). Gems and Glitter had a dazzling launch in most influential and over the top fashion exhibitions of Dubai showcasing handpicked exclusive antique jewelry collection . In 2 years, I had 100+ local and international customers with regular orders, leveraging my network in India and Dubai and growing with referrals.Eventually, I had to wind it down when I moved to France.

Dubai, United Arab Emirates

Senior Relationship ManagerOne of two responsible for front office management. Average footfall per day of ~150 customers. Core responsibilities include:• New account opening, home loan processing, online accounts support, overall coordination between client and back end operations• Cross-selling life insurance and other wealth management products. Pass on the business leads to other units and ensure realization of business opportunities and establish new relationship.• Liaise with various departments to resolve HNI service issues on high priority. Adhere strictly to compliance and operational risk controls, regulatory standards, policies and practices of a Representative office. Achievements: 95% on target achievement. Improvement in average customer feedback score.

Mumbai Area, India

Sales Manager – Corporate SalesResponsible for the ‘Manufacturing and Distribution’ vertical. Managerial responsibility for 18 direct sales executives and 2 channel partners. Core responsibilities include:• Identify and meet potential corporate clients to provide total mobility solutions executing on a sales target of over 60,000 connections per year• Review team performance continuously and train them to improve productivity, closure rates, cross sell, build lasting relationships etc.• Coordinate with the business solutions group and technical analysis group to execute client requirements and ensure superior account satisfactionAchievements: Built team from 0 to 18. Won major accounts – Pfizer, J&J, Otis Elevators, Pidilite Industries and Cadbury. Best sales performer in first year.

Mumbai Area, India

Premier Relationship ManagerManage clients/accounts in order to maximize banking sales. Core responsibilities include:• Proactively develop client relationships, anticipate and provide solutions on high priority, thereby meeting or exceeding performance targets.• Manage key accounts to maintain and enhance their total liabilities.• Adhere to KYC and money laundering prevention requirements.• Open, close and maintain 2 branch ATM’s, branch cash management, manage lockers in accordance with established procedures.• Work with 2 VP’s to ensure profitability and revenue goals are met.• Plan and organize events/promotions to increase sales and generate new business leads and promote new and existing products.Achievements: Acquired 4 new relationships in 6 months. Promoted in 9 months to PRM. Set new service standards for Premier clients at branch level.

Mumbai Area, India

Relationship OfficerBranch/Customer Care Centre Representative with high level of professionalism, patience and efficiency to minimize customer dissatisfaction and cross-sell.Core responsibilities include:• Effectively manage high volume of inbound calls, provide appropriate information to customer inquiries, resolve complaints, conduct root cause analysis and cross-sell various products on 60% of calls.• Launched HNI cell to resolve escalations/complaints of premier customers on top priority thereby build productive relationships.• Conduct training programs for the team on customer service, cross-selling, objection handling and motivate the team. • Visit Branches to resolve branch level escalations of HNI clients.Achievements: Best Performer of the year 2002-2004. Piloted HNI floating cell called I-Select and build a team of 4 associates

Search Engine Optimization And Social Media Marketing, Marketing

Bachelor'S Degree, Business/Commerce, General