Deepa Shah

Deepa Shah Email and Phone Number

Member Service Representative-II @ Interior Federal
Fairfax, VA, US
Deepa Shah's Location
Fairfax, Virginia, United States, United States
Deepa Shah's Contact Details

Deepa Shah personal email

About Deepa Shah

Accomplished Marketing and Demand Generation professional with 10+ years of experience who is passionate about helping enterprises and startups leverage modern marketing tools. I obsess over providing customers extraordinary experiences with the right content, at the right time. After a decade-long experience with HSBC, ICICI (leading Indian Retail Bank), Airtel (leading Indian Telco)B2B sales and few years break, I joined CIPIO.ai as a Marketing Coordinator. It was an incredible learning and re-skilling journey in the world of Digital Marketing. Due to Covid-19, most of the staff was furloughed. Now, I am excited to be a part of a thriving team and make an impact.Tech advancements have raised the stakes for marketing professionals, and to stay at the forefront of these advancements I have pursued several certification courses – Hubspot, Coursera – Marketing automation and Search Engine Optimization and Social Media course at Stanford Continuing Studies.

Deepa Shah's Current Company Details
Interior Federal

Interior Federal

View
Member Service Representative-II
Fairfax, VA, US
Website:
interiorfcu.org
Employees:
34
Deepa Shah Work Experience Details
  • Interior Federal
    Member Service Representative-Ii
    Interior Federal
    Fairfax, Va, Us
  • Cipio.Ai
    Marketing Coordinator
    Cipio.Ai Nov 2020 - Nov 2021
    Redwood City, California, United States
  • Dxpartners
    Growth Officer
    Dxpartners Sep 2019 - Nov 2020
    San Francisco Bay Area
  • Gems And Glitter
    Independent Business Owner
    Gems And Glitter Nov 2008 - Jul 2010
    Dubai, United Arab Emirates
    Dubai has one of the largest Gold Souq' (markets) in the world, and my market research sparked an idea of serving the local Indian and Pakistani expats demand for inexpensive gold and diamond pieces (look-a-like alternatives to the genuine exclusives). Gems and Glitter had a dazzling launch in most influential and over the top fashion exhibitions of Dubai showcasing handpicked exclusive antique jewelry collection . In 2 years, I had 100+ local and international customers with regular orders, leveraging my network in India and Dubai and growing with referrals.Eventually, I had to wind it down when I moved to France.
  • Icici Bank
    Senior Relationship Manager
    Icici Bank 2007 - 2008
    Dubai, United Arab Emirates
    Senior Relationship ManagerOne of two responsible for front office management. Average footfall per day of ~150 customers. Core responsibilities include:• New account opening, home loan processing, online accounts support, overall coordination between client and back end operations• Cross-selling life insurance and other wealth management products. Pass on the business leads to other units and ensure realization of business opportunities and establish new relationship.• Liaise with various departments to resolve HNI service issues on high priority. Adhere strictly to compliance and operational risk controls, regulatory standards, policies and practices of a Representative office. Achievements: 95% on target achievement. Improvement in average customer feedback score.
  • Bharti Airtel
    Corporate Sales Manager
    Bharti Airtel 2005 - 2007
    Mumbai Area, India
    Sales Manager – Corporate SalesResponsible for the ‘Manufacturing and Distribution’ vertical. Managerial responsibility for 18 direct sales executives and 2 channel partners. Core responsibilities include:• Identify and meet potential corporate clients to provide total mobility solutions executing on a sales target of over 60,000 connections per year• Review team performance continuously and train them to improve productivity, closure rates, cross sell, build lasting relationships etc.• Coordinate with the business solutions group and technical analysis group to execute client requirements and ensure superior account satisfactionAchievements: Built team from 0 to 18. Won major accounts – Pfizer, J&J, Otis Elevators, Pidilite Industries and Cadbury. Best sales performer in first year.
  • Hsbc Commercial Banking
    Customer Relationship Management Manager
    Hsbc Commercial Banking 2003 - 2005
    Mumbai Area, India
    Premier Relationship ManagerManage clients/accounts in order to maximize banking sales. Core responsibilities include:• Proactively develop client relationships, anticipate and provide solutions on high priority, thereby meeting or exceeding performance targets.• Manage key accounts to maintain and enhance their total liabilities.• Adhere to KYC and money laundering prevention requirements.• Open, close and maintain 2 branch ATM’s, branch cash management, manage lockers in accordance with established procedures.• Work with 2 VP’s to ensure profitability and revenue goals are met.• Plan and organize events/promotions to increase sales and generate new business leads and promote new and existing products.Achievements: Acquired 4 new relationships in 6 months. Promoted in 9 months to PRM. Set new service standards for Premier clients at branch level.
  • Icici Bank
    Customer Relationship Officer
    Icici Bank 2000 - 2003
    Mumbai Area, India
    Relationship OfficerBranch/Customer Care Centre Representative with high level of professionalism, patience and efficiency to minimize customer dissatisfaction and cross-sell.Core responsibilities include:• Effectively manage high volume of inbound calls, provide appropriate information to customer inquiries, resolve complaints, conduct root cause analysis and cross-sell various products on 60% of calls.• Launched HNI cell to resolve escalations/complaints of premier customers on top priority thereby build productive relationships.• Conduct training programs for the team on customer service, cross-selling, objection handling and motivate the team. • Visit Branches to resolve branch level escalations of HNI clients.Achievements: Best Performer of the year 2002-2004. Piloted HNI floating cell called I-Select and build a team of 4 associates

Deepa Shah Education Details

Frequently Asked Questions about Deepa Shah

What company does Deepa Shah work for?

Deepa Shah works for Interior Federal

What is Deepa Shah's role at the current company?

Deepa Shah's current role is Member Service Representative-II.

What is Deepa Shah's email address?

Deepa Shah's email address is ge****@****ail.com

What schools did Deepa Shah attend?

Deepa Shah attended Stanford Continuing Studies, University Of Mumbai.

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