Deepika Monga Email & Phone Number

Toronto, Canada Area

● Responding to incoming telephone and emails which includes answering questions, timely troubleshooting resolution and coordinating follow ups● Assisting business clients to perform gift card transactions, reports, point of sale connectivity,password reset and terminals behaviour etc.● Support training our clients and doing daily system regression testing

Markham, Ontario

● Assisting to customer's technical difficulties via e-mail, chat and on calls● Attending service calls and creating tickets and incidents using “Salesforce” ticketing system.● Interacting with customers and providing them with assistance by answering questions and addressing their complaints in a professional manner and maintaining a secure and customer friendly approach.● Processing bill payments, helping clients to set up or update preauthorize payment on theiraccounts and cancelling payments when needed● Designated SME to coach new hires who leads by example.

Toronto, Canada Area

● Provided training and managed a team and achieved master card targets on a daily basis● Managed schedules and helped team performing the duties according to standards.● Operated and supervised cash register and processed money, cheques and credit/debit payments● Provided customer support by identifying customer needs and resolved complaints● Did Follow all front-end loss prevention policies and procedures

Toronto, Canada Area

● Generated leads and increased profits of 411.ca by acquiring new business clients through different search engine optimization such as google, craigslist, kijiji etc.● Identified and discussed advertising needs with managers and business owners and designedproposals based on their needs assessment● Set up email accounts for small home-based businesses such as Cooks, tailors who had hard timesetting their e -mail account● Processed customer payments online and send them confirmation via e -mailMaintained positive and effective customer relationships

Toronto, Canada Area

● Handled high volume of calls in a fast-paced environment● Achieved individual goals through Inbound and Outbound solicitation of supplied leads, customerrelationship development and selling techniques● Provided superior customer service and work quality while demonstrating attention to detail andinnovation in resolving problems● Conducted surveys in order to obtain information about potential customers

Toronto, Canada Area

Answered all phone calls and connected to appropriate staff and took messages when requiredProvided in-person reception and excellent customer services to all clients, employees and visitorsArranged appointments for orientation sessions and one to one counseling sessionProvided initial screening and intake of clients, used clients tracking system, entered their history into system and referred them to appropriate counselorPerformed secretarial duties including filing, faxing, photocopying and e-mailing

Bachelor Of Education (B.Ed.), Psychology, Philosophy

Activities and Societies: achieved 2nd prize at university level in skill in teaching

Master Of Arts (M.A.)

Activities and Societies: Debate,skill in teaching, poem recitation,stage anchor