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William M. Email & Phone Number

IT Infrastructure at Givex
Location: Toronto, Ontario, Canada 5 work roles 3 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Givex
Role
IT Infrastructure
Location
Toronto, Ontario, Canada
Company size
204 employees

Who is William M.? Overview

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Quick answer

William M. is listed as IT Infrastructure at Givex, a company with 204 employees, based in Toronto, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for William M..

William M. previously worked as Client Services Technical Support at Givex and Store Associate at Dollarama. William M. holds College Diploma, Computer/Information Technology Administration And Management from Centennial College.

Company email context

Email format at Givex

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Givex

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Profile bio

About William M.

Senior IT Analyst with 10+ years of experience in varied IT sectors including Contact Center Helpdesk, Service Desk, Data Center and Implementation Projects; experienced in PBX management and support (Avaya & Huawei)Key strengths• Technical support with solid problem-solving skills, familiar with support tickets system, Incident Management, Contact Center environment and general IT Infrastructure• Expertise in carrying technical support services focused on customer service satisfaction• Experienced knowledge in implementation and Maintenance of Data Center Environment including Servers, Network Devices, Voice Systems and Monitoring platforms Tech Skills• Hardware/Software support and troubleshooting, experience in end-user devices• Data center environment including blade servers, Network devices, Backup, Monitoring• LAN/WAN, Cisco OS, Voip, SQL, Virtualization (Citrix/Vmware), Unix, Wireshark• Domain Controllers, Windows Active Directory, GPO, TCP/IP protocols, DHCP, DNS• Windows Server, Linux Ubuntu Server (Apache), Exchange Server, Office 365

Current workplace

William M.'s current company

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Givex
Givex
IT Infrastructure
toronto, ontario, canada
Website
givex.com
Employees
204
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Company profile
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5 roles

William M. work experience

A career timeline built from the work history available for this profile.

Client Services Technical Support

Current
Givex

Toronto, Ontario, Canada

Jul 2021 - Present

Store Associate

Dollarama

Toronto, Ontario, Canada

Jul 2020 - Jul 2021

Senior Telecommunications Analyst

Claro Brasil

São Paulo, Brazil

  • Main point of contact for Technical Implementation Projects for Contact Center, analyzing internal customer requests and providing technical solutions for the production environment, resulting in better customer.
  • Led Support Ticket SLA, Incident and Change Management, focused on changes in production environments reducing costs and critical incidents; analyse of Support Incident and Request Tickets, delivery of SLA and Change.
  • Led Support Ticket SLA, Incident and Change Management, focused on changes in production environments reducing costs and critical incidents; analyse of Support Incident and Request Tickets, delivery of SLA and Change.
  • Managed PBX System, Voice Links, CTI integration, Interactive Voice Response; Implemented and configured Network Voice Recorder (Cisco and Extreme), Impact360 WFM & Speech, improving user experience and increasing.
Jan 2010 - Jan 2017

Telecommunications And Network Analyst

Mapfre Assistance
  • Worked in Telecom department, managed PBX infrastructure and network support; configuration and administration of voice links with Voice Contractors; negotiation of contracts with telecom companies, implementation of.
  • Responsible for Contact Center Project Implementation, configuration and administration of VoIP Infrastructure in remote sites with MPLS Technology
Jul 2007 - Sep 2009

Computer Technician

Atento Brasil

São Paulo Area, Brazil

  • Worked as Service Desk Level 2 and provided technical assistance and support for Contact Center customers, installed and configured local IT infrastructure including IP phones, servers, network cabling and workstations
  • Oversaw local IT infrastructure including servers, security, networking, storage systems and desktop; conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support
  • Active Directory Administration (user accounts… Show more
  • Active Directory Administration (user accounts, network shares, profiles, domains, etc.)
  • Avaya PBX Support including call flow configuration, IVR and CTI Integration
  • Working with a proactive problem-solving skill, analysing and attacking the root cause of the major recurrent problems, was able to contributed for a decreasing in opened tickets by 30% and reduced tickets SLA Show less
Mar 2003 - Jul 2007
Team & coworkers

Colleagues at Givex

Other employees you can reach at givex.com. View company contacts for 204 employees →

AC Andres Contreras Andres Contreras Colleague at GivexToronto, Ontario, Canada, Canada View → MG Marketing Givex Marketing Givex Colleague at GivexToronto, Ontario, Canada, Canada View → CD Clement Dionisio, Pmp Clement Dionisio, Pmp Colleague at GivexGreater Vancouver Metropolitan Area, Canada View → MA Mike Ansell Mike Ansell Colleague at GivexAustralia, Australia View → JS José Souki José Souki Colleague at GivexGreater Toronto Area, Canada, Canada View → TR Thomas Ramos, Cga, Cpa Thomas Ramos, Cga, Cpa Colleague at GivexPickering, Ontario, Canada, Canada View → CD Carlo Diana Carlo Diana Colleague at GivexGreater Marseille Metropolitan Area, France View → CT Cindy Tsang Cindy Tsang Colleague at GivexMarkham, Ontario, Canada, Canada View → KR Kaksha Rita Kaksha Rita Colleague at GivexToronto, Ontario, Canada, Canada View → GH Gurmanpreet Heran Gurmanpreet Heran Colleague at GivexGreater Nottingham, United Kingdom View →
3 education records

William M. education

College Diploma, Computer/Information Technology Administration And Management

Centennial College

Computer Systems Networking

FAQ

Frequently asked questions about William M.

Quick answers generated from the profile data available on this page.

What company does William M. work for?

William M. works for Givex.

What is William M.'s role at Givex?

William M. is listed as IT Infrastructure at Givex.

Where is William M. based?

William M. is based in Toronto, Ontario, Canada while working with Givex.

What companies has William M. worked for?

William M. has worked for Givex, Dollarama, Claro Brasil, Mapfre Assistance, and Atento Brasil.

Who are William M.'s colleagues at Givex?

William M.'s colleagues at Givex include Andres Contreras, Marketing Givex, Clement Dionisio, Pmp, Mike Ansell, and José Souki.

How can I contact William M.?

You can use AeroLeads to view verified contact signals for William M. at Givex, including work email, phone, and LinkedIn data when available.

What schools did William M. attend?

William M. holds College Diploma, Computer/Information Technology Administration And Management from Centennial College.

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