Deepika Arora

Deepika Arora Email and Phone Number

Helping eCommerce and D2C businesses thrive by streamlining admin and customer support, boosting brand image effortlessly @ RIOT Ecommerce Solutions
Deepika Arora's Location
Gurgaon, Haryana, India, India
About Deepika Arora

Over the past decade, I have helped businesses and individuals improve their customer retention, satisfaction, and loyalty through innovative strategies, personalized experiences, and data-driven insights. As my career has gone from personally providing the customer experience to building processes that empower my team to deliver in the dynamic AI world, I've stayed focused on making every customer interaction count for the best possible experience. 
Coming from an computer science engineering background, I address the unique challenges of a business with modern technology carrying the customer-centric approach. With this edge, I've successfully worked with clients from various sectors, including tech, production, retail, and many small businesses and entrepreneurs. My expertise lies in understanding the unique organizational requirements of my clients and guiding them to align with industry standards by delivering tailored solutions that drive business growth and success.I can help you with:- Ticket Deflection- Customer Retention- Continuous Knowledge Base Updates for Relevant Information- Customer Journey Mapping- Revenue Growth- Building Teams and scalingLet's make every customer experience count, together. Feel free to DM me to start the conversation!

Deepika Arora's Current Company Details
RIOT Ecommerce Solutions

Riot Ecommerce Solutions

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Helping eCommerce and D2C businesses thrive by streamlining admin and customer support, boosting brand image effortlessly
Deepika Arora Work Experience Details
  • Riot Ecommerce Solutions
    Co-Founder | Operations Head
    Riot Ecommerce Solutions Oct 2017 - Present
    Gurgaon, India
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  • Pawdate
    Co-Founder
    Pawdate Nov 2021 - Present
    India
  • Pawdate
    Co-Founder
    Pawdate Apr 2022 - Present
    India
    Finding a friend for your pet? It is paw-sible with pawdate now!!Pawdate is an online app where you can find buddies for your pets. Just swipe to find the best match, chat, and TADAAA! Arrange a play date for your buddy.
  • Teehood
    Operation Manager - Teehood
    Teehood Sep 2015 - Oct 2017
    India
    Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided detailed daily departmental reports and updates to senior management. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Routinely prepared and evaluated reports to identify problems and areas for improvement. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Led a team of customer service representatives to increase service center profitability.
  • Parana Inc.
    Administrative Support
    Parana Inc. Apr 2015 - Apr 2016
    India
    Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
  • Innovative Technology Solutions
    Technical Content Developer
    Innovative Technology Solutions Nov 2013 - Apr 2014
    Gurgaon, India
    Worked as a Technical lead for developing the content for HPSU-2(Hewlett-Packard Software University – Level 2) where I successfully developed and delivered the content. Also, I maintained the client relations with HP.
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Deepika Arora Skills

Customer Satisfaction Customer Service Administration Client Relations Email Technical Support

Deepika Arora Education Details

  • Institute Of Information Technology And Management
    Institute Of Information Technology And Management
    Computer Science And Engineering
  • Vaish Technical Institute
    Vaish Technical Institute
    Computer Science
  • Lord Jesus Public School
    Lord Jesus Public School

Frequently Asked Questions about Deepika Arora

What company does Deepika Arora work for?

Deepika Arora works for Riot Ecommerce Solutions

What is Deepika Arora's role at the current company?

Deepika Arora's current role is Helping eCommerce and D2C businesses thrive by streamlining admin and customer support, boosting brand image effortlessly.

What schools did Deepika Arora attend?

Deepika Arora attended Institute Of Information Technology And Management, Vaish Technical Institute, Lord Jesus Public School.

What skills is Deepika Arora known for?

Deepika Arora has skills like Customer Satisfaction, Customer Service, Administration, Client Relations, Email, Technical Support.

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