• Engineering and managing global build standards for Windows and Chromium desktops across the organization, including OS configurations, software, security & hardware certification.• Part of global VDI engineering team responsible for building architecture & standards for deployment of VDIs.• Developed automation model of an on-prem engineering lab, based on DevOps workflows and governance framework, replacing traditional lab management methods with source code based workflows for lab provisioning and maintenance.• Developed automated VDI testing and benchmarking platform with vendor engagement. Workflow testing to evaluate any deltas in performance\user experience with patching or software updates\installations on the base image, leveraging ELK based analytics.• Transition from traditional VDI based solution to Modern Device Management based solution.• Engineering a blockchain-based DLT solution to track device lifecycle to ensure devices have not been tampered with during the transition from one endpoint to other within the MDM framework.• Development of VDI correlation engine which collects data from various monitoring sources and evaluates the status of the endpoints based on a predictive analytics.• Leading business analytics team – for ELK, Python, Bigdata and PowerBI based analytics for Executive management delivering organization wide real-time insights for multiple applications and infrastructure, aiding in strategic decisions. • Creating HLD and LLD documentation for architecture design, including documentation for engineering standards and best practices.

Virtual computing engineer for End User Services team. Worked on transitioning VDI population from Citrix XenDesktop to VMware Horizon infrastructure.Lead Analytics and Automation team for the development of correlation engine to co-relate data from various infra management tools – to provide ML-based predictive analytics aiding in user self-help tools and Business analytics for informed decisions.Automation of repetitive manual tasks in the operations team to achieve an overall reduction in tickets resulting in considerable blue dollar savings. Developed automation for migration of XenDesktop deployments.Developing automation solutions through PowerShell and Python

• Escalation engineer for XenDesktop team. • Key escalation point and responsible for providing XenApp/XenDesktop 7.x troubleshooting support for critical & high impact issues for enterprise partners.• Configuring and troubleshooting Xen-App, Xen-Desktop\PVS & Xen-App integrated environments.• Provide assistance in analyzing hardware requirements and provide best practices regarding XenApp/XenDesktop 7.x deployments to customers. • Working with & integrating Hyper-V (2008R2 / 2012) and SCVMM (2008R2 / 2012) environments. • Log analysis and Debugging– CDF Logs, Process Monitor, Performance Monitor, Process Dumps, Complete memory dumps.• Contributed to official training content used for internal trainings & upskilling support engineers.• Share resolutions and suggestions to customer queries and issues via Citrix Support Forums

• SME for Memory Management for Microsoft Enterprise Server Performance Services team. • Supporting Windows Server performance issues for enterprise clients, for products including all editions of Windows server 2003, 2008 and 2008 R2.• Configuring and troubleshooting print servers, terminal services (RDS), server hang, DCOM, WMI issues.• Configuration and setup of Enterprise level print server solutions. • Responsible for imparting training to new hires and reviewing active tickets with Support Engineers to provide technical guidance and apt solutions.