Deepti S. Email & Phone Number

Toronto, Ontario, Canada

Singapore

• Led the Customer Experience team and improved Contact Rate and SLAs
• Streamlined the fulfilment processes to bring down the delivery turnaround time
• Optimised packaging to reduce shipping costs

Directly reported to the COO and built the Analytics and Insights team grounds-up including hiring for Business Analysts

• New Product Launch
• Launched Uber Commute - Scoping, Operations and Product Strategy while working cross-functionally with the Business Development, Operations teams to ensure timely delivery of services
• Launched UberAuto [tuk-tuks]Project Management
• Designed and executed the safety strategy to ensure PPE and Safety screen compliance for 1Mn+ trips monthly in 5 citiesMarket Management:
• Set-up ground operations for two-way Marketplace with a focus on Supply Acquisition, User Engagement, Pricing and Spend Strategy in multiple citiesNew Supply Acquisition and Retention
• Supply Growth lead for 3 states; 6.5x growth in trips in 6 months

• Led a team of Analysts and built infrastructure for scaled reporting across Sales, Account Management and Operations work-streams to drive governance on performance metrics
• Saved 500 hours by automating partner payments and performance reporting for restaurants
• Increased sales by $130K in 3 months by driving restaurant supply hours up by 15% for Strategic Accounts

• Set up the analytics function for Customer Support in the Rideshare business in 2015 and Eats in 2017 across all Customers viz. Rider/Eater, Driver/Courier and Restaurant respectively | Products like Cars, Auto, Moto.
• Collaborated with the Product team and introduced ‘Pin location service’ to revitalize the rider and driver experience in India leading to ~1.75pp drop in contact rate across 20+ cities
• Partnered with counterparts across APAC to improve quality processes in UberEats; Achieved a 15% increase in Customer Satisfaction(CSAT) score on food quality issues in a span of two weeks.

• Provided scaled reporting solutions and ad-performance insights to Facebook’s managed advertisers
• Collaborated with the Global Strategic Accounts team in performance analysis and revenue analysis
• Redesigned the team’s productivity and quality leading to a 100% increase in efficiency and 20% improvement in quality
• Conducted training sessions for New Hires

• Performed Statutory Audits and prepared Analytical Reviews on financial statements
• Performed compliance testing on critical business processes and identified the areas of high riskKey Industries supported - Pharma & Healthcare