Deepu Kumar Email & Phone Number

-Worked as a Service Desk Analyst for a Non-Technical Process.-Was Responsible for handling the Escalation Tickets -Also worked with Active Directory Accounts helping in creating, -Extending contracts & deletion of the accounts for the requestor-Also have ample knowledge about Distribution Lists (creation, Deletion & amending)-Was Responsible for day-to-day activities in the process. -Created an atmosphere of fun, learning and respect to ensure enthusiasm and love for work.-Ensured to meet matrices as required.-Determining behaviors / best practices that help achieve metrics and ensuring that the team follows them.

Worked as a Customer care Executive taking inbound calls. - Assisted US Customers in calling card issues.- Also assisted the new comers in training them about the process.- Involved in Cross-selling of calling cards with both inbound & outbound callers.