Deidre Davis Email & Phone Number

Tulsa, Oklahoma, United States

Installing and configuring Windows Server operating systems, applications, and services.Regularly monitoring server performance and resource usage to ensure optimal operation and to identify potential issues.Diagnosing and resolving hardware, software, and network issues related to Windows servers.Working closely with network engineers, database administrators, and other IT staff to integrate systems and troubleshoot cross-platform issues.Regularly applying updates, patches, and hotfixes to keep the server environment secure and up to date.Ensuring that server configurations and operations comply with organizational policies and relevant regulations.

Tulsa, Oklahoma, United States

Assist with the configuration, updating, and installation of network hardware including APC power supplies, Cisco routers, switches, and wireless access points. Perform advanced troubleshooting of network connectivity issues by checking within Cisco routers, switches, ISE, and Palo Alto firewall logs.Add printer and physical security hardware MAC addresses to Cisco ISE whitelists to allow for MAB authentication. Update and maintain Microsoft BitLocker Administration and Monitoring.Work with Corporate Applications team to locate and remove handheld devices from the network that are considered security vulnerabilities.Research, plan, and implement remote installation of updates for Corporate Applications team’s Warehouse Automation printers to latest version.Provide instruction and coaching of non-technical end users to apply updates to Warehouse Automation printers that could not be installed remotely.

Tulsa, Oklahoma Area

Monitored Automic V9 (UC4 / Appworx) Automation Engine scheduled jobs.Ensured Appworx batches complete correctly and timely.Followed job-specific documentation and processes to restart failed Appworx jobs.Monitored SCOM for various systems and applications.Performed basic diagnostics of Windows and UNIX server connectivity.Restarted Windows services via provided tools.Ensured the correct SME team was engaged for service restoration. Monitored Solarwinds for WAN healthPerformed troubleshooting to determine local site issues vs. provider circuit issues.Coordinated with carrier and local contacts to restore services.Communicated information on a regular basis about outages and issues to ITEnsured time-based communication of outage state and resolution are sent to appropriate segments of IT by severity.Remained informed of relevant outage situation to be able to provide insight as requested from other IT members and management.Developed e-mail communication for All Users about outages and other IT Information.Facilitated, coordinated, and managed conference bridges with IT personnel to ensure core services are restored during IT service interruptions.Monitored E-Mail to the Service Desk for break/fix issuesProvided support to callers with technical problems.Managed aged incidents to ensure they did not become stagnant.

Tulsa, Oklahoma Area

Provided onsite or remote support for area agencies of Windows operating systems, Microsoft productivity suite, and various other programs.Researched and implemented new thin client technology and network structure to minimize costs and maximize efficiency.Performed installation, updating, troubleshooting, and resolution of hardware and software issues involving end-user devices, printers, network attached storage devices, applications, and Ethernet cabling.Provided end-user training for use of new applications and new desktop devices.Worked with little to no supervision.Assigned user accounts and granted permissions to shared resources.Configured local and network printersAssessed customer needs, ordered, assembled hardware, installed and configured software for customers.

Committed to the assistance and support of others while maintaining a cheerful and helpful attitudeAccurately and efficiently operated cash register and filled orders, keeping waiting time for customers to a minimumAssisted pharmacist to prepare and dispense medicationReceived and stored incoming suppliesOrganized medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling oral and topical solutions and other pharmaceutical therapies.Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations.Maintained records by recording and filing physicians' orders and prescriptions.

Cisco Certified Network Associate, 4.0

Activities and Societies: Business Professionals of America, SkillsUSA

Network And System Administration/Administrator, 4.0

Activities and Societies: Business Professionals of America, National Technical Honor Society

Education record