Deirdre Smith Email & Phone Number

Hanover, Md, Us

Falls Church, Va, Us

User support and customer service on company supported computer applications and platforms. Troubleshoot problems, create tickets, organize outages and advise on the appropriate action.Respond to requests for technical assistance via phone and emailDiagnose and resolve technical hardware and software issuesResearch questions using available information resourcesLog all help desk interactionsAdminister help desk softwareIdentifies and services situations requiring urgent attentionTrack and route problems and requests; Document resolutionsPrepares daily activity reports.

Norman, Ok, Us

Answers phones promptly.Under direct supervision, provides customer assistance with routine inquiries and applications, software, hardware and network operations problems.Logs all events and document findings and actions taken to resolve events in CSC ITSM software tool.Follows and make use of standard procedure documentation.Resolve less complex events immediately. More complex events are escalated to second level support.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output.Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers.

Round Rock, Texas, Us

Provide online assistance to Global Dell departments regarding ownership transfer andwarranty inquiries via Net Agent (Chat) - Perform root cause analysis for I/T issues associated with tag or warranty creation- Utilizes Tandem applications to create and update customer accounts- Ensures data continuity between multiple platforms.- Research, update and attach warranty information to system ID numbers.- Assist in the training/coaching of coworkers in CDMT policies and procedures

Round Rock, Texas, Us

• Front Line Phone Agent assisting with advanced hardware and software issues with Dell Computer Systems. • Held many front line agent roles and responsibilities such as: Imaging Voice Support, Client Pro Support Voice Support, and Client Pro Support Chat Support. • Maintained Over 90% Customer Satisfaction via Feedback from Customers. • Top 5% in Imaging June, 2010

• Maintained multiple roles with the DirecTV Project such as: Billing Support, Technical Support, and International Language Support. • Maintained 95% Customer Satisfaction via feedback from customers. • Provided Support via chat for other Front Line agents with assistance with DirecTV customers.

Washington, Dc, Us

Assisted Sailors in the Launching, Fueling, and Dailies of F/A 18F Super Hornet Fighter Jets. Maintained inventory, releasing, returning and proper disposal of hazardous materials.

Mastered the multiple arts of preparation, cooking, and presentation of food.

Learned about the Fine Arts of Catering. - Mastered the multiple arts of preparation, cooking, and presentation of food. - Trainee Management Team - BMET Facilitator

Certifcation, Culinary Arts/Chef Training

Computer Programming

High School Diploma, High School/Secondary Diplomas And Certificates