• Maintained accurate documentation regarding accounts in accordance with company polices• Processed invoices and checks for multiple companies daily using LoanVision and QuickBooks• Tracked funds, prepared deposits and entered journal updates to balance general ledger accounts• Prepared and uploaded servicing files to subservicer, ensuring that all files are up to date set up properly• Handled complaints with relative ease by listening carefully, conducting research, and taking appropriate action• Trained and oversaw interns and new hires in the Final Documents Process

• Collaborated with the Administrator on contract review, policy edits and HR compliance audits• Responsible for inputting employee information, verifying employment eligibility and maintaining personnel files and preparing for new employee orientation• Scheduled office meetings, interview appointments, and coordinated travel arrangements for the CEO• Developed correspondence for both staff and patients• Updated record filing system to improve management and compliance• Supported staff on projects as needed including patient intake, scheduling, billing and payroll

• Managed inventory and organization of office supplies• Answered a multi-line phone system, routing calls and delivering messages to staff• Drafted work requests and allocated work assignments to appropriate staff members• Delivered clerical support and completed tasks such as filing, copying and distributing mail• Demonstrated respect, friendliness, and willingness to help wherever needed

• Maintained supplies and catalogued inventory • Served and communicated with customers• Interpreted questions and moderated complaints • Compiled checks, calculated change and validated credit cards• Prioritized tasks and time management • Performed maintenance tasks such as store cleaning, taking out trash, and opening or closing

• Evaluated various learning platforms meant to rehabilitate department communication • Developed an introduction video to acclimate new employees • Assembled a training module to summarize the contract match process • Corresponded with the learning director to formulate learning sessions and interactive presentations • Coordinated appointments, enlisted and interviewed with Subject Matter Experts• Analyzed spreadsheets, illustrated flow diagrams, and fabricated modules

• Assisted and effectively communicated with customers, received, sorted, and rang up orders and made change• Received phone calls and organized takeout orders for pickup• Served customers quickly and with a positive attitude• Learned restaurant operations and menu items