Deleon Jenkins Email & Phone Number

El Segundo, Ca

• Responsible for reviewing 60 plus day delinquent accounts for accelerated collection efforts.• Contact delinquent members by email, phone, and assigned field notices in an attempt to come to an amicable solution for both the credit union and member, resulting in decreased delinquency and increased customer retention.• Assign those accounts without resolution to a repo agent to secure the collateral for remarketing and auction sale. • Assisting agents in the location of members and collateral by using skip tracing tools such as Clear, Accurint, KSR, and True People. • This has results in a 15% increase in recovered units and auction proceeds.

Huntington Beach, Ca

• Responsible for providing support and problem solving to both the staff and credit union members. • Tracking and resolving member delinquency on secured and unsecured credit union products. • Reduced the delinquency of my product assignments by 20%.• Maintained a high level of member centricity and satisfaction. • Brand ambassador think tank responsible for creating the culture of member centricity and mapping out step by step guidelines to motivate the staff and increase credit union revenue and member satisfaction simultaneously

Paramount, Ca

• Responsible for providing excellent customer service to patients while operating transport vehicle while in the field. • Coordinated times of arrival and which vehicle amenities would be preferable to assist in providing a safe, smart, and excellent traveling experience. • Communicated with patients and their families to accommodate any unusual customer concerns or request. I reduced average patient wait time by 45%. • Trained the attendants on duty how to secure and lift the patient into the vehicle, either by gurney or wheelchair. • Responsible for fact-based health decisions for patients while in route to destination to ensure arrival in a safe, healthy, and speedy manner. This has resulted in a 95% drop in complaints and member dissatisfaction.

Anaheim, Ca

• Developed and taught several training modules to new collectors reducing employee turnover by 42%. • Made reasonable procedural exceptions to accommodate unusual customer request which reduced the consistent rate of default by 63%. • Directed and monitored teams of up to ten employees to ensure customer satisfaction and accounts receivables. • Maintained up-to-date dialer campaigns and increased employee production and collection revenue by 8K in just fewer than six months. • My teams averaged a minimum of 125 calls per day and a six hour talk time while exceeding the company’s collections expectations by 250% consistently each month. • Worked with Executive Team to ensure proper changes were made to ensure customer satisfaction. .

Anaheim, Ca

• Verified and located assets, while processing inter-department correspondence to expedite the collection of 90 plus day delinquent unpaid loans; this resulted in a 30% increase in loan resolution and customer retention. • Provided accurate and appropriate information in response to customer inquiries, and addressed legal inquiries in a timely and accurate fashion. • Maintained up-to-date records at all times, and properly provided cross training to Loss Mitigation. Formulated and enforced Service Center policies, procedures and quality assurance measures and reduced customer dissatisfaction by 20%.