David Dell Email & Phone Number

Irving, TX

• Provided back-fill for IT helpdesk position supporting 250 users and 600 remote sites (stores).
• Used Track-It (ticketing system) for problem reporting and resolving issues.
• Helped provide a smooth transition of a corporate office to a new facility.
• Stayed flexible with often changing needs of the client and did everything that was asked while following both the policies of prosource.it and the client.
• De-racked servers and other equipment and prepared them for transport.
• Removed hard drives and sanitized equipment being scrapped or sold.

Irving, Texas

• Provided technical support for employees throughout the company including phone support for remote users.
• Worked closely with each user to find the best possible solution to problems and to detect any potential issues.
• Migrated approximately 300 users to Windows 7.
• Implemented new technologies on a regular basis as instructed by the corporate office.
• Imaged computers for new users using Ghost and installed a wide range of software as required.
• Maintained detailed documentation on assets, repairs, and software installs for tracking and licensing information.

Plano, Texas

• Maintained a solid production environment with minimum interruption to end users.
• Retired or replaced more than 50 servers and 8 Cisco devices to reduce operating costs, provide substantial benefits to all users, and meet personal as well as company goals.
• Deployed various Windows 2003 servers including Exchange 2003, ISA 2004, and SQL 2005 from initially racking each server all the way to monitoring their use.
• Kept servers and workstations current with patches and updates using WSUS and domain policies.
• Setup many new user accounts and mailboxes in AD.
• Monitored logs and health of equipment using tools like Ntop, OpManager, and Openmanage.

Richardson, Texas

• Administrated and supported 17 Windows servers and up to 150 users.
• Proactively found ways to reduce costs while maintaining and improving a high level of service.
• Consolidated communications to fewer vendors and provided additional bandwidth to cover increasing needs in tandem with substantially reducing rates.
• Combined 26 cellular users to one low cost, company managed account and eliminated a large amount of monthly expense reporting, approving, reimbursing, and filing.
• Greatly reduced support calls by updating IT website with easy to find information.
• Received much praise after designing and configuring a new ISA firewall server giving users a much easier way to securely access their e-mail from anywhere.

Frisco, Texas

• Provided technical support for small business owners and personal users at customer sites as well as phone support.
• Worked closely with other administrators to provide the optimum environment for the end user.

Richardson, Texas

• Supported servers and clients for up to 250 users in multiple sites.
• Contributed to a successful migration of users to a new facility.
• Configured and made minor repairs to HP and Minolta printers.
• Provided technical support for a variety of Dell laptops and desktops.
• Maintained Cisco VoIP Callmanager and Unity (voicemail) servers and configured IP phones.
• Used ClearDDTS (ticketing system) for problem reporting and resolving issues.

Richardson, Texas

• Administrated and supported 8 Windows servers.
• Created new user accounts, mail accounts, and permissions; disabled terminated employee accounts.
• Supported an 800 node LAN to include troubleshooting of hardware and software issues.
• Imaged computers for new users and installed a wide range of software.
• Maintained Windows 2000, Windows NT4, Office 2000, and Office 97.
• Provided technical support for a variety of Dell laptops and desktops.

Richardson, Texas

• Helped design to scale the interior walls, doors, and cubicle layout of a 65,000sf and a 39,000sf building with on the job training in AutoCAD R14.
• Used SAP database for inventory control and material management.
• Controlled shipping and receiving of all packages including preparation of all necessary documentation to clear customs or hand carry, knowledge of import and export regulations, and familiarity of current embargoes.
• Skill and operation of a PBX.

Plano, Texas

• Managed up to eight crew members and kept the store ready at all times for inspection.
• Played a key role in the training of new managers and crew members.
• With a team effort, our store was able to win many awards including best in its district.

Bachelor Of Arts (B.A.), Psychology, 3.91

Activities and Societies: Psi ChiMinor in International Studies, Wesleyan Scholars Honors Graduate, Summa Cum Laude, Dean's List Five Terms

Associate Of Arts (A.A.), 4.0

Highest Honors, Dean's List Two Terms

Education record

Education record