Demetrius Roberts Email & Phone Number

Detroit, Mi, Us

Detroit, Mi, Us

Provided tactical front line support for all command center activities at the account level and afterhours support via pager and remote access as required● Provided active communications (electronic/personal) with internal and external customers onoperational issues to insure all items are addressed in a timely manner● Maintained continuous improvement & ISO 9001 Quality Program responsible for developmentand documenting operational processes and procedures at the account level to support site wideISO 9001 quality system● Proved support for peers and subordinates key operational decisions and non-typical requests tosupport customers business needs● Participated in the development, deployment and maintenance of both client specific andoperations generic training materials and delivery methods● Managed a variety of account specific and site wide tactical and strategic projects.

• Analyze applicant’s financial status, order credit reports, and property evaluation to determine loan feasibility.• Perform daily maintenance of the loan applicant database.• Adhere to all federal and state compliance guidelines relative to retail mortgage lending. • Determined appropriate rate locks, issuance of disclosure, overage, underage and fee waivers.• Effectively maintained robust base of productive client relationships.

Greater Los Angeles Area

Telecommunications technician with proficient knowledge and experience with equipment used for structured cabling systems testing and fusion splicing, such as an OTDR, fiber optic fusion splicer, Fluke DTX1800 &/Or DSX5000 tester and BISCI & TIA/EIA codes associated with structured cabling systems • Experience leading and managing small teams and installations• Constructed data circuits for the company’s business clientele • Pioneered strategies by analyzing schematics, prints and drawings for planning out structured cabling systems installation• Surpassed customer satisfaction goals by more than 20%, arbitrating communication between management teams and customers• Mediated communication of outcomes to management team and customers• Proficient self-learner, experience at learning from manuals

Los Angeles Metropolitan Area

Technical champion that rehabilitated customer confidence by resolving difficult service issues with a proven record of excellence and efficiency.• Elevated mitigation accuracy by more than 60% of fault isolations and repair of units using Acterna Digital Service Activation Meter, improving customer satisfaction• Outperformed installation and maintenance performance targets every quarter within the regional territory • Fostered active adherence to compliance and regulatory guidelines without any defects• Organized and managed inventory distribution and control for over $550k of company equipment• Developed and implemented staff training programs resulting in reduction of customer related concerns

Los Angeles County, California, United States

Ensured quality in a fast-paced learning environment with high quality metrics and deliverable expectations, responsible for testing and identify technology anomalies and improving customer satisfaction and confidence.• Scrutinized and developed mitigation strategies for a variety of technology products to include personal firewalls, antivirus and other mechanized forensic tools• Improved the security and efficiency of iOLO products in preparation for industry production launch• Yielded stellar customer satisfaction metrics managing online technical support, troubleshooting customers through software malfunctions

Finance, General

Education record