Demi Thomas Email & Phone Number

United States

Managed inspection process including tracking responsesCreated tickets and update tracking system & documentationNotified customers of final inspections, run weekly reports for Service &Production ManagersProvided basic knowledge of corporate and division service policies,procedures, warranties, and production specificationsAssembled pre-start packets for Project ManagersAssisted employees with sales tracking & reporting system updatesObtaining feedback from agents and potential home buyers

United States

Enter and process data for new home options and contractsTrack and monitor the progress of a sale through the new construction pipelineInteract with customers, scheduling settlement dates and communicatingupdatesPrepare settlement documentation and coordinate with lenders, attorneys andtitle companies for settlement related detailsSupport the administrative needs for the construction side of our business

United States

Developed programs to produce measurable output for reporting and analyticsAnalyzed and update training modules to maintain accuracy of information and streamline deliveryTrained newly hired Member Service Reps on systems and applications, deliver course content, review and test coursewareInstruct and provided virtual demonstrations as well as training sessionsProvide feedback to enhance efficient and effective job performanceDeveloped and distributed various communication in diverse methods such aselectronic, web-based, and assisted training leads as needed.

United States

Answered email requests that members sent through online banking profiles. Executed de-escalation practices to irate members, identified member needs to provide prompt resolution, processed member contact forms, provided on-going support to peers through instant messages and face to face. Also provided live support to our members that utilized the help feature on the credit unions websites.

United States

Specialized in existing loans, debit/credit cards, loan paymentsAnswer emails and assisted members with inquiries into their accountRespond to questions on products and servicesMaintained the safety and security of members accounts within complianceExecuted de-escalate practices to irate members,Identified member needs to provide prompt resolution,Processed member contact forms,Provided on-going support to peers through instant messages and face to face.