As a member of the Global Operations Learning Organisation at Meta, I serve as the lead Learning Consultant for several Trust and Safety policies. I assess, develop, and deliver solutions to address specific learning needs across T&S policies. I adopt a 'performance support first' approach when analysing and prescribing solutions for performance gaps.1) Developed multiple engaging, scalable learning solutions for our global network of vendor partners, encompassing a range of multi-modal materials and performance support tools. This included remote learning methodologies, such as virtual instructor-led training, interactive e-learning modules, as well as performance support resources, videos, voice-overs, and animations.2) Served Trust & Safety teams by gaining deep insights into their goals and priorities for H1 & H2. Leveraged this understanding to craft and implement highly customised learning initiatives aligned with their specific needs, contributing to the overall success of the involved teams.3) Designed and developed comprehensive L1-L4 assessments to evaluate the effectiveness of learning programs and performance support tools.4) Took a lead role in the project, 'Closed Loop Feedback,' from its initiation through to successful launch. Collaborated closely with cross-functional teams and our global vendor partners. Actively making decisions on all project phases and ensuring its smooth execution and delivery.5) Collaborated with cross-functional teams, managing ongoing learning tasks and addressing high-level escalations (P0). Ensured effective coordination & execution, navigating through ambiguity and making decisions. Maintained a proactive approach to prevent tasks being blocked, consistently moving fast to meet deadlines.6) Fostered and managed complex relationships with diverse cross-functional stakeholders in multiple time zones, approaching tasks with diplomacy, transparency and effective communication skills.

1) Delivered Virtual Instructor-Led Training (VILT) programs to outsourcing vendor partners, either directly to the vendor trainers (T3) or the reviewers. Following VILT sessions, I was responsible for post-training support, maintaining accurate training records, databases, and learning management systems (LMS) information. Additionally, I managed training program schedules, tracked participant attendance, and ensured the timely completion of required training, surveys, and tests.2) Collaborated closely with subject matter experts (SMEs) and cross functional Global Trust & Safety teams to analyse learning content and data, ensuring alignment with organizational goals and business metrics.3) Extensive experience in workload management, effectively handling multiple time-sensitive tasks, and delegating responsibilities when necessary, demonstrating proficiency in prioritisation.4) A significant aspect of my role involved building and maintaining a trusting relationship with our global vendor partners, addressing any questions related to training, updates, performance, tool issues and the Standard Operating Procedure (SOP).5) Leveraged my multifaceted skill set to support several lines of business, including Business Integrity for Core Ads (Societal Harm, Hate Speech & Misinformation, Dangerous Organisations, Covid Anti-Vax), Actor Integrity (Audience Network, Mobile App Integrity & Business Impersonation). This cross-training significantly enhanced operational adaptability.6) Played a pivotal role in a project working group to establish a new process for small updates in our policies, thereby enhancing overall policy management and governance.

1) Designed and delivered a comprehensive onboarding program aligned with MarketStar's goals and values. Developed training materials, presentations, and resources to support the onboarding process. Ensured training sessions were interactive, engaging, and tailored to meet the needs of diverse learners.2) Conducted orientation sessions for all new hires, providing an overview of MarketStar's history, mission, and values. Introduced new employees to key personnel, departments, and the organisational structure.3) Ensured that our onboarding programs addressed all of MarketStar's compliance standards, company policies, procedures, code of conduct, ethical standards, and legal obligations, such as GDPR.4) Provided training on the use of relevant tools, technologies, software, hardware and processes within our organisation, along with other resources essential for their roles, such as our HR platform Workday5) Collected feedback from new hires to assess the effectiveness of our onboarding program. I continuously evaluated and updated onboarding programs to ensure they remain relevant and impactful.6) Coordinated and managed the logistics for the onboarding program, including scheduling guest speakers, subject matter experts, booking training rooms, and organising 1:1 meetings for new hires with managers and colleagues. Tracked participant attendance and ensured the timely completion of required training, surveys, and tests. Maintained accurate training records and Learning Management System information.7) Maintained clear and open communication with new hires to address questions, concerns, and provide ongoing support during their onboarding period with the company. I was an additional point of contact for new hires along with their manager.8) Stayed informed about changes within our organization that may impact the onboarding program. I worked closely with our Human Resources and Operations departments.

Designed and delivered engaging blended learning programs that integrated instructor-led training, eLearning, and performance support resources. These programs specifically focused on the product, sales methodology and operational processes, catering to both new hires & tenured sales account executives and managers.Proactively conducted periodic evaluations to identify operational & training gaps within the organizational framework, showcasing my keen ability to recognise areas for improvement and learning enhancement. Leveraged these insights to identify valuable learning opportunities, resulting in the design & delivery of the 'Sales Academy', and refining our Salesforce training.Successfully created and implemented a global 8-week 'Sales Academy' training program. This program covers modules such as Discussing Price, Objection Handling, Creating Urgency, Removing Negative Language, Needs Analysis using the Sandler Pain Funnel, Follow-up Calls, Discussion on Features, Advantages & Benefits, and Effective Email Writing. This initiative significantly contributed to the continuous development of the sales teams, leading to faster ramp times and the achievement of key business metrics.Developed a repository of probing questions for the sales needs analysis, enhancing sales conversations for both Inbound and Outbound teams.Led the ongoing evaluation and refinement of training materials, seamlessly incorporating the latest product and process updates. Ensured that teams were consistently equipped with up-to-date product knowledge and skills for optimal performance.Leveraged Kirkpatrick's Training Evaluation Model to implement a comprehensive evaluation strategy for training programmes, utilising various methods such as product demos, teach-back sessions, moderating group discussions, quizzes, and business metrics. This approach contributed to continuous improvement and the success of learning initiatives

• I reached out to pre-existing clients to upsell/upgrade to Dropbox Business • Demonstrated an end-to-end problem-solving skill-set, understanding how teams collaborate and their workflow, to develop actionable recommendations through Dropbox Business. • Engaged in solutions-based business-level conversations to influence clients• Efficiently used Salesforce and Outreach software tools.• Maintain current, comprehensive knowledge of Dropbox’s product and services• Marketing campaign management • Build and maintain appropriate individual sales pipelines.

• Account manager for an existing portfolio of clients.• To maximise the sales conversion rate through existing and prospective customers.• To maximise the margin earned for all sales.• To maximise the volume of oil sold for all sales.• Managing costs, margins, and profitability. • Daily, weekly, and monthly reports compilation, delivery, and analysis. • Management briefing and reporting.• Proactively maintaining and improving customer relationships.• Reconnecting with lapsed customers.• Lead generation for reaching new customers.• Responsible for customer debtors and aged debt.• Achievement of optimum schedule adherence, productivity and utilisation metrics.• Liaise with the sales support team, and other departments, within Topaz, such as finance/credit control, distribution, and management.• Analyse, evaluate and complete work in accordance with agreed standards and limits independently and/or as part of a team or under supervision.• Implementation of marketing campaigns/strategies and attending trade shows and fairs.• Driving our cohesive marketing messages(s).• Responsible for direct marketing communications via SMS and email.

I managed the Inbound sales team and day to day operations, the role involved;• Work to meet and exceed individual/team performance targets including SLA’s and KPIs.• Manage geographical outbound campaigns as required. • To deliver the best possible quality of service, as measured by the quality process.• Feedback, coaching and training for all sales agents.• Liaise with other departments, within Topaz, such as finance/credit control, distribution, and management. • Analyse, evaluate and complete work in accordance with agreed standards and limits, independently and/or as part of a team.• Demonstrate initiative whilst operating within a team and set high standards of professionalism in all business dealings.• Daily monitoring and usage of Customer Relationship Management software – CRM.

• I have received full sales training.• I had the number one sales for week 28 in 2014 across all KPI’s in the entire company nationwide. • Superior Customer Service; managing customer questions, complaints, and issues.• Cash Management.• Database Management and Administration.• Marketing and Merchandising. • Meeting and Exceeding Targets.• Sales; up selling and cross selling.• Ensure standards for quality, customer service and health and safety are met.• Ensure promotions are accurate and merchandised to the company’s standards.I co-managed the official store Twitter account for all current marketing and promotions, my involvement drove sales in the store and engagement. I introduced a simplified process management model into the store. This exercise reduced the processing time of stock by 25%. I introduced a new stock replenishment method in the music department. This method made sure that every album available within the store was at least represented once on the shop floor.I came second in the company nationwide for a 20th Century Fox incentive which involved up selling two particular movies to customers; this incentive lasted for two months.

Role and Responsibilities:• Encouraged Debates that were Interactional Amongst the Student Body of the Lecture Hall.• Pre Class Preparation.• Expanded on Taught Topics.• Answered Questions to Taught Topics.• Graded Presentations and Written Material.I tutored undergraduate Business Studies students, "Introduction to Marketing" through case study learning. Topics tutored include; Buyer Behaviour, Segmentation, Product, Price, Promotion, Distribution, Internet and Marketing Strategy.

Store turnover of €3.5 - €4.0 million.Role and Responsibilities: • Maximising Profitability and Meeting Sales. • Administration; Maintaining Statistical and Financial Records.• Achieving Organisational Objectives on time and within budget.• Employee Management; recruitment, training, development, appraising and disciplinary.• Supporting retail sales staff achieve sales targets.• Budgetary Control.• Inventory Management; interpreting sales data and ordering.• Financial Management.• Customer Relationship Management; complaint handling/dispute resolution.• Designing Sales Targets.• Planning and Organising; daily, weekly and monthly.• Manage different departments within the store.• Maintaining awareness of local competition. I acknowledge this role as the backbone and stepping stone to the beginning of my professional career. I was able to learn about the science and philosophy of management. I collaborated with very prominent commercial managers and SBU managers which helped to develop my management competencies. The role certainly didn't allow myself to be flaccid and also developed my self-disciplined skills. It offered many opportunities and had a holistic approach to management. I was given the responsibility of managing three departments within the store; music, games, movie rentals and the sales of ex-rentals. Upon taking responsibility for these sections I raised the net revenue for all departments.• Music sales grew by 97% in comparison to the previous year.• Game sales grew by 60% in comparison to the previous year.• Ex-Rental sales grew by 267% in comparison to the previous year. Due to my robust work ethic on several occasions I was deployed to additional stores nationally that had slacking sales, poor internal operations and employee trouble and negligence. The objective of going to these stores for several months was to rejuvenate them to a high standard of performance, implement a strong management focus and commercial emphasis.

Role and Responsibilities:• Superior Customer Service.• Cash Management.• Database Management and Administration.• Marketing and Merchandising. • Meeting and Exceeding Targets.• Sales; up-selling and cross selling.