Denis Mccarthy Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

As a member of the Global Operations Learning Organisation at Meta, I serve as the lead Learning Consultant for several Trust and Safety policies. I assess, develop, and deliver solutions to address specific learning needs across T&S policies. I adopt a 'performance support first' approach when analysing and prescribing solutions for performance gaps.1).

Dublin, County Dublin, Ireland

1) Delivered Virtual Instructor-Led Training (VILT) programs to outsourcing vendor partners, either directly to the vendor trainers (T3) or the reviewers. Following VILT sessions, I was responsible for post-training support, maintaining accurate training records, databases, and learning management systems (LMS) information. Additionally, I managed training.

Dublin, County Dublin, Ireland

1) Designed and delivered a comprehensive onboarding program aligned with MarketStar's goals and values. Developed training materials, presentations, and resources to support the onboarding process. Ensured training sessions were interactive, engaging, and tailored to meet the needs of diverse learners.2) Conducted orientation sessions for all new hires.

County Dublin, Ireland

Designed and delivered engaging blended learning programs that integrated instructor-led training, eLearning, and performance support resources. These programs specifically focused on the product, sales methodology and operational processes, catering to both new hires & tenured sales account executives and managers.Proactively conducted periodic.

County Dublin, Ireland

• I reached out to pre-existing clients to upsell/upgrade to Dropbox Business
• Demonstrated an end-to-end problem-solving skill-set, understanding how teams collaborate and their workflow, to develop actionable recommendations through Dropbox Business.
• Engaged in solutions-based business-level conversations to influence clients
• Efficiently used Salesforce and Outreach software tools.
• Maintain current, comprehensive knowledge of Dropbox’s product and services
• Marketing campaign management

Dublin

• Account manager for an existing portfolio of clients.
• To maximise the sales conversion rate through existing and prospective customers.
• To maximise the margin earned for all sales.
• To maximise the volume of oil sold for all sales.
• Managing costs, margins, and profitability.
• Daily, weekly, and monthly reports compilation, delivery, and analysis.

County Dublin, Ireland

• I managed the Inbound sales team and day to day operations, the role involved;
• Work to meet and exceed individual/team performance targets including SLA’s and KPIs.
• Manage geographical outbound campaigns as required.
• To deliver the best possible quality of service, as measured by the quality process.
• Feedback, coaching and training for all sales agents.
• Liaise with other departments, within Topaz, such as finance/credit control, distribution, and management.

County Donegal, Ireland

• I have received full sales training.
• I had the number one sales for week 28 in 2014 across all KPI’s in the entire company nationwide.
• Superior Customer Service; managing customer questions, complaints, and issues.
• Cash Management.
• Database Management and Administration.
• Marketing and Merchandising.

Dublin

• Role and Responsibilities:
• Encouraged Debates that were Interactional Amongst the Student Body of the Lecture Hall.
• Pre Class Preparation.
• Expanded on Taught Topics.
• Answered Questions to Taught Topics.
• Graded Presentations and Written Material.I tutored undergraduate Business Studies students, "Introduction to Marketing" through case study learning. Topics tutored include; Buyer Behaviour, Segmentation, Product.

Letterkenny

• Store turnover of €3.5 - €4.0 million.Role and Responsibilities:
• Maximising Profitability and Meeting Sales.
• Administration; Maintaining Statistical and Financial Records.
• Achieving Organisational Objectives on time and within budget.
• Employee Management; recruitment, training, development, appraising and disciplinary.
• Supporting retail sales staff achieve sales targets.

Letterkenny

• Role and Responsibilities:
• Superior Customer Service.
• Cash Management.
• Database Management and Administration.
• Marketing and Merchandising.
• Meeting and Exceeding Targets.

Advanced Certificate, Qqi Train The Trainer

Master'S Degree, Marketing, Merit

This MSc in Marketing is unique compared to other masters as it is part of DCU Business School's Next Generation Management initiative..

Bachelor Of Business (Honours), Marketing, 2:1

Studied: Applied Marketing Research, Services Marketing, Strategic Management, Strategic Marketing Planning, Integrated Marketing.

Higher Certificate, Retail Management, Pass