 Systems and Online Implementation Specialist – Tier III Project Implementer -Coordinating and providing implementation of software/hardware products for bookstore seeking total inventory sales solutions, AS400 and IBM POS packages. Provide extensive contact with bookstore and campus IT departments. Assist with development of data analysis techniques, decision support software, and enhancement of internal system reporting. Analyze each customer’s demand related to personnel, training procedures and existing technology to determine the appropriate needs. Liaison between MBS In-Store Systems and Online Customer Service departments, serving as an advisor to the bookstore, campus IT, controller, student financial aid offices on campus.  TAonline/GMonline Application Consultant – Tier II Customer support training as an software provider. Tester for MBS developed software for quality assurance. Specifically for AS400, TAonline, GMonline, PIonline APonline, SFAonline, SAonline software and IBM POS interface. Lead to the technical and programming assistants. Provided application awareness/training to all internal client reps. and customers through WEBEX, Power Point and onsite training demo’s/  TAonline Account Client Representative – Tier I Phone/customer service support for accounts. Providing ongoing training to help increase sales and book purchases using MBS developed software. Assist customer with buyback and ordering needs.  POS/SFA System Support Representative – October 1999 – January 2001. Provided technical and customer service phone support for IBM Point of Sale and MBS software for retail bookstores. Helping customers with sending credit card files to the various card companies, upgrades to software programs. Mainly providing problem solving, technical support for POS software, extensive work with campus IT departments and training customers.

Supervised staff, responsible for the daily operations of retail store environment, sales forecasting, merchandising, loss prevention, scheduling, opening new stores, hiring, promotion and training staff.

Supervised staff , responsible for the daily operations of retail store environment, sales forecasting, merchandising, loss prevention, scheduling, opening new stores, hiring, promotion and training staff.