Denise Jones Email and Phone Number

Provides direct support for a customer on the Research, Development, Test and Evaluation (RDT&E) network at the Naval Air Systems Command (NAVAIR). Leads and directs various tasking in support of RDT&E customer and their lab simulation operations. Oversees the creation and maintaining of project schedules, lab operations, and simulation test events. Plans, directs, and coordinates activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Develops, submits and tracks deliverables including weekly and monthly Status Reports. Coordinates and tracks all travel activities in support of the customer.

Assists Program Manager with providing program status reports and briefings to internal management, senior leadership and government oversight officials. Collaborates with senior leaders, senior technical leaders, system engineers, and fellow program managers to help develop a strategic vision and goal for the organization. Assists Program Manager with managing and tracking training certifications and common access card expiration dates. Assists with establishing and implementing project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Assists Program Manager with managing human resources and staffing functions to ensure project performance is exemplary. Collects and provides performance metrics. Provides inventory, purchase order and organizational support as Business Systems Analyst. Assists in a variety of information technology/infrastructure purchasing, IT inventory management, business, and portfolio management activities. Creates and submits contract packages for material purchases. Completes Government purchase card orders. Processes Information Technology Procurement Request (ITPR) via Navy Information Technology Approval System (NAV-ITAS). Uses helpdesk and ticketing systems to view and update purchase requirements.

Supports and manages software development requirements for software systems. Performs component an full regression testing of software systems in both classified and unclassified environments. Investigates alternatives and technologies to improve software systems design and requirements management. Supports project milestone development, management and reporting. Communicates daily with customers, systems owners and software development team. Applies a solid understanding of software systems design and configuration management best practices. Assists in the analysis of change requests impacting software systems and the development of effective solutions. Utilizes various systems to track, validate and maintain software systems requirements. Perform regular reviews of the software systems to ensure accuracy, timeliness and relevance. Works with the software development team to troubleshoot and remediate issues in the development, test and production environments. Manages the impact of shifting priorities and resolves technical emergencies as required. Ensures that all products are maintained in compliance of governing policies and processes. Supports working in a fast-paced, deadline oriented development environment.

Works with stakeholders and CDRL (contract data requirements list) user communities to develop, write, and implement requirements for web application functionality. Creates, manages, and maintains the Product Backlog based on requirements and ensures that all information needed to develop the functionality is documented prior to the Sprint Planning Meeting. Ensures that the backlog is kept up-to-date and is groomed, prioritized and sequenced for Sprint Planning Meetings. Works with multiple teams to coordinate scheduling, development, testing, and deployment of functionality within the application. Continuously engages with the customer and stakeholders to convey their vision for the application to the Scrum Team. Coordinates and oversees data migration efforts. Provides guidance and support to a cross-functional team focused on acquisition processes. Ensures that Team Foundation Server is kept current always to allow the Customer and Stakeholders to review status. Participates in Leadership Meetings, Daily Scrums, Sprint Planning, Sprint Reviews, and Sprint Retrospective meetings. Creates a rough order of magnitudes to create an informal cost or price estimate for planning and budgeting purposes for software development. Acts as Common Spend Plan Tool (CSPT) scrum master to assist in writing requirements, development and testing. Reviews and analyzes data in Procurement Management Tool (PMT) to create links between the other Acquisition Management Tools (AMS).

Provides financial support and organization support. Assists in a variety of information technology/infrastructure administrative, IT inventory management, business, and financial management activities, including, but not limited to cost and financial data analysis, workload forecasting and planning, reengineering initiatives, statistics and metrics, impact analysis of financial, acquisition and other regulatory changes, coordination and review of command-wide activities, preparation of budget and financial reports.

Responsible for the training of all the new Tier 1 agents and monitoring their quality of work after they have completed training. Involved in discussing process improvements, agent quality assurance checks and Knowledge Base article authoring, reviewing and validating. Works closely with management to have weekly discussions regarding your current trainee. Responsible for completing the checklist items on the 4 week training packet. Responsible for ensuring that this checklist is updated as we grow and determine additional areas of training necessary for the success of the training phases. Serves as the entry point for customers by receiving, recording, resolving and escalating requests for service. Follows all documented processes and procedures related to call handling, call escalation, data capturing, closure and follow up procedures. Acts as a Trusted Agent for the National Security System Public Key Infrastructure (PKI) Program. Validate eligible subscribers. Gather and forward subscriber registration information to the Registration Authority (RA)/Local Registration Authority (LRA). Deliver Certificate Registration Instructions (CRIs) and initialize tokens or keyed tokens and/or activation data to subscribers. Verify identity of each subscriber as specified in the DOD Registration Practice Statement (PRS). Assist subscribers in the downloading and installation of their certificates. Report to RA/LRA if a subscriber suspects compromise or loss of a private key. Follow documented procedures for PIN reset, including not having control of subscribers token.

Performs administrative, clerical and office automation work, including word processing and a variety of similar functions in support of the organization's mission and functions. Reviews all schedules for training to ensure attendance of participants. Modifies data in database to reflect updated information. Prepares memorandums, instructions, and polices in accordance with established formats and guidelines to maintain program information. Proofreads and edits documents in compliance with grammar, punctuations and spelling. Prepares correspondence and maintains control of action correspondence, performs follow up action. Receives and lots outgoing correspondence, reviewing it for correct format. Reviews and analyzes military evaluations and FITREPS. Maintains tracking log of correspondence. Reviews and analyzes awards. Provides applications to prepare and process Agent Letters. Knowledge of policy and procedures of correspondence manual SECNAV 5216. Maintains time and attendance. Greets visitors and screens telephone calls. Distributes incoming office mail. Accurately and promptly transmits and receives documents electronically. Operates electronic typewriter or computer to prepare a variety of narrative material. Uses Microsoft software to create, copy, and edit a variety of standardized documents. Refers to reference tools to facilitate these assignments.

LMH Customer Service Representatives are responsible for the over all appearence of the community,leasing, and resident relations. The CSR is also responsible for the day-to-day operation of the management office and leading the on-site team. Prior on-site leasing experience is preferred. Must be willing to work flexible hours/days/weekends/locations.The Customer Service Representative works at the Management Office and reports directly to the Housing Manager. Acknowledge and assist residents when they come into the office. Tour models/homes when applicable. Prepare monthly reports as designated by District Manager. Keep accurate records of resident interactions. Be familiar with policies and procedures as well as the names and locations of other LMH communities. Answer phones, take service requests and extermination orders, and enter into Lincoln Service Track Support Assistant Manager and Housing Manager with resident concerns. Participate in resident events. Make follow up calls for quality assurance. Other duties as assigned by the District Manager

Provides administrative and secretarial support to the Director. Coordinates various office activities for an office providing information to the public. Receives and screens calls. Evaluates and improves office operations. Maintains and controls Director’s calendar. Reserves room for meetings. Researches and collects information for meetings. Takes meeting minutes. Responds to telephone inquiries. Answers diverse questions related to technical questions regarding copyright law, policies and procedures. Serves as liaison between public and other sections of the Copyright Office. Assists public visitors. Designs and maintains office filing system. Receives and controls all incoming mail and correspondence. Serves as time and attendance timekeeper. Creates, formats and edits documents for review and final production using a variety of software programs. Prepares final copies of Freedom of Information Act replies. Prepares administrative reports. Analyzes Small purchase requests. Examines requests for personnel requests, i.e within grade increase, performance appraisals, temporary appointments and new appointments. Manages and coordinates travel arrangements for staff.

Served as the Secretary to the Information and Records Division performs a full range of administrative and clerical functions for the organization. Coordinated office operations for the organization. Maintained the Chief's electronic calendar. Scheduled appointments and arranged meetings and conferences for the Chief, Assistant Chief, and other managers as required. Maintained office supply inventory and arranged for repairs and other services. Maintained the filing system. Served as primary office timekeeper. Served as an office liaison for groups associated with the organization. Tracked accomplishment of tasks assigned to managers. Interacted with members of the staff and general public. Screened phone calls and visitors. Performed office automation work requiring the use of software applications and computer equipment. Prepared correspondence, reports, technical documents, graphs/charts, forms, and other office support materials. Processed incoming and outgoing materials such as mail, correspondence, reports, memoranda, and other forms of written communication. Composed letters and reports. Managed coordination of funds for office supplies. Reviewed, analyzed and prepared budget data for travel for staff members. Managed and coordinated travel arrangements for staff. Performed duties in functional areas of staffing, wage and classification and employee relations. Established and maintained working files. Used knowledgeable of human resource rules, regulations and procedures. Created, formatted and edited documents for review and final product using a variety of software programs including programs for word processing, spreadsheets, databases, graphics and electronic publishing.

Assisted in the management of the unit mail management system working under the direction of the supervisor or a team leader. Opened designated packages and verified that they are properly addressed and contained service requests for the appropriate areas. Created new service records in the Copyright Office online system, scanned materials into the system, indicated the type of materials received. Determined if the packages a type of payment submitted with packages. Ensured that checks or money orders are payable to the Copyright Office, and scanned payments. Entered payment information to online system. Conducted closeout activities to verify that all materials in a package were processed, and ensured that the system associated all the materials included in the packages. Placed, fastened, and sorted all scanned materials in appropriate bins, separating and placing payment receipts in appropriate bins. Sorted high-risk deposits to appropriate area. Generated summary and payment reports.