As a Technical Representative of Clinical Lab Operations, I ensure exceptional patient care by investigating, identifying, and resolving up to 50 problems per day.To streamline operational activities, I maintain seamless liaison among clinical lab departments, reference labs, and management teams while managing lab operation resources.Being a go-to person, I address questions regarding lab operations, technical, and procedural.My key accomplishments include:• Investigated and highlighted root cause of up to 100 lost/missing specimens annually.• Mitigated up to 2500/year issues to maintain testing at reference lab as well as up to 6000/year miscellaneous errors for smooth patient testing.• Resolved up to 4500 pending tests of patients/year.• Gained valuable exposure to CERNER Pathnet, EPIC, EPIC, Beaker, and SOFT software.

As a General Manager of Laboratory Operations, I optimized productivity as well as expanded testing capability by acquiring three sophisticated and cost effective analytical equipment. I delivered oversight for operational and standard work development.To streamline day-to-day operations, I manage 10 employees and drafted job descriptions. For enhanced performance output, I developed a training program and standard processes and policies. I also implemented and ensured full adherence to regulatory and compliance operations/management protocols, including OSHA, CLIA, COLA, and DEQ.My key accomplishments include:• Led installation and validation of two testing platforms involving workflow, SOPs, and maintenance management.• Improved service quality by formulating and implementing the quality-improvement plan and new SOP manual.• Successfully passed regulatory audit, eliminating imminent risk of lab closure.• Enhanced overall lab process and functionality by ​delivering leadership, support, and guidance.• Developed employees' skills and increased knowledge by 60%.• Motivated and guided two employees to further education and training.

As a Laboratory Manager, I delivered supervision for lab operations, including management of lab technologies, couriers, and point of care testing at 10 satellite offices. I ensured robust regulatory/compliance operations and management involving (OSHA, CLIA, and COLA). For enhanced operational quality and productivity, I developed standard work procedures. I also governed the lab information system, including maintenance, development, training, troubleshooting, and operations management. To streamline day-to-day operations, I liaised with labs, physicians, and administration while leading seven employees. My key accomplishments include: • Expanded testing menu by 15% through strategic planning and teamwork. • Oversaw development of quality improvement plan for core lab and eight offices, including point of care (POC) testing. • Carried out 36 quality improvement audits per year. • Managed 26 proficiency-testing events annually with associated follow-ups and improvement initiative. • Increased performance output b passing regulatory audits on annual basis. • Delivered leadership, guidance, and support to develop three employees.

As a Clinical Laboratory Consultant, I facilitated start-up of multiple labs as a primary resource and consultant. I also offered consulting services for several accounts. My key accomplishment includes: • Formulated policy and procedures, QC, maintenance/operational processes, documentation, and method validation.

As a Clinical Laboratory Accreditation Inspector, I conducted on average, seven onsite lab5y accreditation inspections on weekly basis. I also administered associated documentation, including technical writing. My key accomplishment includes: • Delivered comprehensive compliance training, while delivering training and education for enhanced quality of lab testing and processes.