Denise Gomez

Denise Gomez Email and Phone Number

Servant leader | customer experience executive | product management | CRM / agent desktop technology @ USAA
san antonio, texas, united states
Denise Gomez's Location
San Antonio, Texas, United States, United States
Denise Gomez's Contact Details

Denise Gomez work email

Denise Gomez personal email

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Denise Gomez phone numbers

About Denise Gomez

People engagement professional with 13 years of leadership and consulting experience focusing on product management, customer experience and learning and development. Proven record of strategic consulting and delivering results to senior executives on enabling process and customer experience with technology with increasing staff and client management responsibilities.

Denise Gomez's Current Company Details
USAA

Usaa

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Servant leader | customer experience executive | product management | CRM / agent desktop technology
san antonio, texas, united states
Website:
usaa.com
Employees:
29781
Denise Gomez Work Experience Details
  • Usaa
    Assistant Vice President, Senior Experience Owner
    Usaa Jul 2017 - Present
    San Antonio, Texas
    Lead the transformational strategy for the future-state set of desktop business capabilities for 22,000 contact center agents that will increase compliance, improve customer and employee satisfaction and positively impact cost per call and product goals. Additionally, lead a $16M agile release train of 12 matrixed, multi-disciplined agile teams of professionals (90 - 120 employees) from executives to individual contributor professionals to equip 22,000 contact center agents with the right tools to deliver exceptional customer experience.
  • Usaa
    Executive Director Msr Experience
    Usaa May 2013 - Jul 2017
    San Antonio, Texas
    Delivered qualitative voice of the user insights that improved the design, usability and adoption of desktop business capabilities used by 22,000 contact center agents across multiple lines of business in a Fortune 100 financial services company.Lead a $12M traditional waterfall program that delivered best in class desktop business capabilities for 22,000 contact center agents across multiple lines of business in a Fortune 100 financial services company.
  • Usaa
    Director Instructional Design & Development
    Usaa Jan 2010 - May 2013
    Lead the instructional design and development function to train all contact center agents, across all LOBs to deliver exceptional, compliant and accurate service for all call types across a Fortune 100 financial services company.
  • Usaa
    Manager Of Instructional Design & Development
    Usaa Jan 2008 - Jan 2010

Denise Gomez Skills

Leadership Instructional Design Instructional Systems Development Teaching Problem Solving Project Planning Organizational Development Blended Learning Instructional Technology Addie Customer Relationship Management Customer Experience

Denise Gomez Education Details

Frequently Asked Questions about Denise Gomez

What company does Denise Gomez work for?

Denise Gomez works for Usaa

What is Denise Gomez's role at the current company?

Denise Gomez's current role is Servant leader | customer experience executive | product management | CRM / agent desktop technology.

What is Denise Gomez's email address?

Denise Gomez's email address is de****@****saa.com

What is Denise Gomez's direct phone number?

Denise Gomez's direct phone number is +121053*****

What schools did Denise Gomez attend?

Denise Gomez attended University Of The Incarnate Word, Our Lady Of The Lake University.

What skills is Denise Gomez known for?

Denise Gomez has skills like Leadership, Instructional Design, Instructional Systems Development, Teaching, Problem Solving, Project Planning, Organizational Development, Blended Learning, Instructional Technology, Addie, Customer Relationship Management, Customer Experience.

Who are Denise Gomez's colleagues?

Denise Gomez's colleagues are Ashley Mckinney, Shiang Chen, Crystal Verdin, Robert Besfer, Becki Boyle, James Vargas Monterrey, Jessica Beegle, Cpcu, Ains, Aic.

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