Denise S. Email & Phone Number

Washington, District Of Columbia, US

• Lead and define the vision, strategy, and roadmap for the Culture, Awareness, and Training team for a $1.70B global science and technology organization, with 17+ operating companies across 4 continents.
• Conduct stakeholder impact assessments, needs analyses, training plans, strategic communications, stakeholder engagement strategies and develop sponsorship coalitions and change champion networks to improve program.
• Develop strategic change plans and establish standards to measure and manage human risk creating 30% cost reductions in 2023.
• Collaborate with cross-functional teams to support needs and a global audience of 70k users.
• Develop and implement program deliverables to educate employees on 26 policies and best practices.
• Create resistance management plans/strategies to proactively identify and mitigate potential risks.

Austin, Texas, US

• Led and coached the Learning & Enablement team, overseeing learning and development, change management, organizational development, and knowledge management programs and initiatives.
• Managed all aspects of the training lifecycle including training needs assessments, collecting feedback and facilitating VoC sessions, conducting evaluations, and reporting on training KPIs.
• Conducted maturity assessments to track continuous improvement progression, enable team growth and create momentum for connecting results to goals and organizational strategy.
• Built and maintained cross-functional relationships with all levels of leadership to enable effective influencing of decisions, understand business drivers and to identify strategic priorities to align to.
• Developed comprehensive plan for skill development and knowledge acquisition for 17 targeted job roles.
• Managed cross-functional team to develop and manage the wiki content for 20,000 employees.

San Jose, CA, US

• Directed global team of senior leaders and specialists in exceeding FY22 objectives by 500%.
• Developed and executed learning strategy, delivering 5 additional learning programs exceeding key results by 300%.
• Created and implemented performance management program to meet regulatory requirements and establish a talent development vision, strategy, communications plan and roadmap in concert with the CEO’s business priorities.
• Conducted change readiness and stakeholder assessments to understand the current organizational landscape and change drivers.
• Developed project plans to fit stakeholder needs and deliver milestones on time and with desired outcomes. Performed project tracking through clear and concise status reports; proactively identified issues and tracked.
• Leveraged benchmarking and created data-driven solutions associated with change management strategies and initiatives.

Altamonte Springs, FL, US

• Led IT-Security change management and training for awareness programs for a workforce of over 100,000, exceeding legal and regulatory requirements and meeting HITRUST Common Security Framework.
• Managed information security role-based learning and communication efforts to include: OWASP, executives, and privileged access/system administrators impacting 650 highly specialized employees.
• Ensured all information security policies and appendices were embedded through training and awareness communication plans allowing executive visualization of information security organizational readiness and HITRUST.
• Consulted on remediation for several domains for HITRUST Certification including identification and deployment of Privileged Access Management (PAM) solution to protect against the increased risks of privileged access.
• Designed executive reporting system to update leaders on information security training, communication, and awareness reporting to CISO, CIO, and other executives, highlighting the successful impacts and areas of.
• Oversaw the training and awareness program to devise a data security safe culture for all workforce members reducing threats such as phishing, spear-phishing, and CEO fraud.

• Led the development and delivery of employee learning programs which results in enhancing organizational readiness to execute organizational goals and objectives
• Provided ongoing strategic and operational guidance to support new business verticals and software implementations
• Created metrics frameworks to establish a benchmark and means to measure success of training and communication goals defining ROI
• Led curriculum mapping, facilitation of content and course development of key learning initiatives, training programs as well as for the Learning Management System (LMS)
• Established cross-departmental representation and project sponsorship to ensure accuracy and improve quality
• Implemented ADDIE methodology to conduct training analysis to define root cause and current state to ensure learning objectives are measurable

• Conceptualized and implemented the top education digital cloud-based solution Google Classroom
• Served as lead technology liaison and instructor for technical applications and software to enable blended solutions
• Organized cybersecurity training and awareness events for all knowledge levels through gamification
• Managed Active Directory as well as Google groups and permissions devising IAM strategy
• Conducted organizational analyses to identify strategic initiatives and developed process flow charts utilizing for change management efforts
• Evaluated organizational employees of information technology skill level throughout FY14-FY16 identifying opportunities and strengths

Melbourne, Florida, US

• Oversaw full utilization of learning & development grants by devising a grant governance, roles & responsibilities as well as application, reporting and reimbursement processes, which brought $9M to the learning &.
• Responsible for process stabilization, root cause analysis and improvement of L&D processes leading to future savings of $200k in FY14
• Evaluated facilitator performance and effectiveness of training programs through multiple assessments tools and provided recommendations for continuous improvement
• Ensured all deliverables met executive requirements for organizational goals to include acquiring new businesses and verticals
• Establish plan governance and international presence to ensure proper plan oversight and compliance with legal and company policies
• Compiled L&D Annual Operating Plan (AOP) data and analyze past and current fiscal years’ learning requirements to prepare budget and justify funds requested

Cedar Rapids, Iowa, US

• Led strategic goal to utilize the simulation-based learning software uPerform to develop and annotate SAP courses, work instructions, simulations and other training deliverables that saved $300k in FY13
• Conducted needs analysis to identify learning gaps and change impact from current to future state to ensure opportunities were quantified and business goals were successful
• Oversaw vendor management of change management activities and deliverables for SAP implementations and other information technology solutions
• Managed employee resource group’s strategy as well as developed and facilitated diversity & inclusion training to execute organization’s vision
• Devised change management policies, standards, and processes to enable growth across all markets
• Coached all global teams to incorporate change management in all project deliverables utilizing Prosci’s ADKAR methodologies across a global community

Cedar Rapids, Iowa, US

• Designed creative and strategic instructional content for specific training needs utilizing ISD methodologies, which lead to process standardization and reduction of transactional and content errors
• Established foundational principles and strategic financial planning for an international corporate university program
• Led project meetings, prioritize, and manage project plans in accordance with department budgets and timelines
• Supported learning and diversity councils as Human Resources liaison to provide advocacy, communication, and engagement
• Collaborated with graphic artists and subject matter experts to produce innovative learning solutions
• Implemented the Rosetta Stone language-learning program globally enabling employees to acquire or enhance their multilingual skills, which resulted in a cost avoidance of $200k

Ba, Bachelor'S Of Arts In Organizational Communication

Master'S Of Science Degree, Education