Denise Walker Email & Phone Number

Southbury, Ct

Purchase, New York

Lead the development, and subsequent execution of, multiple chapters of the Law & Franchise Integrity strategies including Nationalism, Merchant Value, etc. • Integrate public policy & engagement strategy with the business to enable a more holistic and effective approach in shaping favorable market conditions

Tapped by CEO and Executive Committee to set the foundation for new Merchant product development business – from strategy development, building a team, gathering customer needs, product management/evolution, commercialization and go-to-market• Presented Global Merchant Strategy to Board of Directors with green light to execute against key milestones • Developed multiple concepts for merchant customers • Assumed ownership of e-commerce Platform and 32 person product team – a MasterCard Labs incubation, and defined go-to-market commercialization plan

Executive Leader for the Citibank global payments business in the Americas, Europe and Asia, as well as key US Regional Banks including Wells Fargo, USAA, Fifth Third, Bank of the West, First Hawaiian and Key Bank. • Led a senior management team around the world delivering on key customer relationship management practices. Managed a US based staff of 24 and global staff of approximately 20.

Regional executive focused on developing the business strategy and defining priorities of the Region based on customer needs, MasterCard capabilities, and the market landscape• Working with the U.S. President, Regional Management, GP&S President, functional executives, and product leads, determined the appropriate balance of regional needs and global initiatives, including the fulfillment of global joint objectives and the allocation of global resources among regions

Led team of subject matter experts across Advisors solutions sets to enhance sales effectiveness and reduce delivery team involvement in direct sales efforts to improve utilization and delivery quality

Executive leader for the GE Money global bankcard business in the Americas, Europe and Asia. Managed both consumer and corporate volume across a multitude of products and systems.• Grew the business from $23MM to $71MM in revenue through effective leadership and strategy development.• Delivered strategic insights in the areas of marketing, portfolio optimization, operation and risk.• Led a global senior management team responsible for delivering strategic customer relationship management practices. Recruited and built a diverse and high- caliber team of 20 from 6 in two years.

Provided leadership for a consulting practice that was responsible for delivering strategic insights and program results for 7 key global accounts and in excess of 100 regional accounts around the world. • Delivered on results in preparation for pending IPO where Advisor consulting services play a key role in providing differentiation, innovation and customer value. Services that reach both the issuing and merchant communities.• Designed and expanded the practice solution set to include outsourcing and pay-for-performance models. As a result, generated $1MM in incremental revenue.• Led a team of 20 consulting and industry consulting experts in the practice areas of: Customer Marketing, Product Development, Research, Benchmarking and Customer Experience. Expanded to include Affluent and Payment Strategy in November 2005.